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Certificate IV in Customer Engagement

Course Details

Course Code: BSB40315
Delivery Mode: 
Self-Paced Online Learning
Course Duration: 
12 Months
Course Units: 3 Core units + 10 Elective units
Expected Study Hours: Approx. 25-35 hours to complete each unit

Training and Certificate will be provided by Asset College (RTO#31718). For entry and resource requirements, please visit the Certificate IV in Customer Engagement page.

Career Pathways

Certificate IV in Customer Engagement training is perfect for those wishing to work as a:

  • Contact Centre Team Leader
  • Quality Assurance Coordinator
  • Analyst
  • Scheduler
  • Complex Enquiry Customer Service Operator

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