Inspire Education is committed to the Australian Privacy Legislation and this policy describes how Inspire Education will comply with the Commonwealth Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the Data Provision Requirements 2012 and National Privacy Principles in the way it collects, uses, secures and discloses personal information.
Data Collection on Inspire Education Website
This statement applies to any personal information collected from you by Inspire Education Pty Ltd via one of the websites owned or operated by us, or websites within our network, or related third party promotional partners.
This statement does not apply to the practices of organisations that we do not own or control or to people that we do not employ or oversee even if links to their websites appear on our Promotional Platforms. We recommend you examine the privacy policies and statements of such other parties.
In order to provide training and assessment services, Inspire Education lawfully collects personal information from staff and clients that is necessary both for appropriate marketing and promotional information to be sent to potential clients; and for the business to function.
We understand the importance of protecting the privacy of an individual’s personal information. This statement sets out how we aim to protect the privacy of your personal information, your rights in relation to your personal information managed by us and the way we collect, hold, use and disclose your personal information.
In handling your personal information, we will comply with the Data Provision Requirements of 2012, the Privacy Act 1988 and with the thirteen Australian Privacy Principles in the Privacy Act. This policy statement may be updated from time to time.
1. What Personal Information is collected
Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of our services, including if you access our Promotional Platforms, register an account, opt-in to receive product or service information, deals and competitions, or complete surveys, we may collect your personal information.
Generally, prior to becoming a customer of, the kinds of personal information we collect includes your name, company name, address, telephone number, date of birth, email address, and course, product, and services preferences. In some circumstances we may also hold other personal information provided by you.
We may collect information about you in the course of your interaction with our website and Promotional Platforms including your internet protocol (IP) address, the date and time of your visit, the pages you have accessed, the links on which you have clicked on our websites and emails, and the type of browser that you were using, which may be linked to your personal information.
2. How personal information is collected
Generally, we collect your personal information directly from you, if you:
- request information on our websites about any of our courses, products, or services;
- set up or update an account or other registration on our Promotional Platforms;
- opt-in to offers, deals and competitions;
- complete surveys;
- actively participate and use our Promotional Platforms; or
- submit an enquiry to us via our Promotional Platforms.
There may be other occasions when we collect your personal information from other sources such as from an information services provider or a publicly maintained record. Generally, we will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect the personal information from you.
3. Disclosure to third parties
We may disclose your personal information to third party advertisers for the purposes specified in Section 6 or for any other purposes specified in Section 5. We may also disclose your personal information with your consent or if disclosure is required or authorised by law.
4. Data Provision Requirements 2012
Update Effective 01 Jan 2021
Why we collect your personal information
As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.
How we use your personal information
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
How NCVER and other bodies handle your personal information
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE)*, Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
- Administration of VET, including program administration, regulation, monitoring and evaluation
- Facilitation of statistics and research relating to education, including surveys and data linkage
- Understanding how the VET market operates, for policy, workforce planning and consumer information.
The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.
The NCVER does not intend to disclose your personal information to any overseas recipients.
If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.
*DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.
At any time, you may contact Inspire Education to:
- Request access to your personal information
- Correct your personal information
- Make a complaint about how your personal information has been handled
- Ask a question about this Privacy Notice
Our contact details are found at the end of this policy.
5. Overseas disclosure
We may disclose personal information to overseas recipients for the following purposes:
- in order to provide our services and/or products;
- for administrative or other business management purposes;
- where you have provided your consent to us disclosing your personal information to a specified third party promotional partner that is located overseas
Recipients of such disclosures for the purpose of our administrative or business management purposes are located in the Philippines, and may also be located in other countries notified to you from time to time.
By providing personal information on our websites, through any of our Promotional Platforms you consent to us disclosing your personal information to a Partner that is located overseas.
Before disclosing any personal information to an overseas recipient, we take steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law.
6. Direct marketing
By providing personal information on our websites, or through any of our Promotional Platforms promoting our courses, products and services, you consent to allow us and other third parties elected by us to send out or display marketing materials online including, but not limited to advertisements on sites across the internet, promotions and special offers, product information, information about services, newsletters, and other forms of electronic communication, as well as other methods of communication from time to time such as phone and mail.
As such, we may disclose your personal information to the Partner for the purpose of the Partner contacting you for promotional purposes and direct marketing purposes, and the Partner may contact you with special offers via the communication channel and contact details provided by you at the time you provided your personal information to us.
In the event you do not wish to receive such communications, you can opt-out by contacting us via the contact details set out in Section 9, through any opt-out mechanism contained in a communication or by logging in to your account and using the info and feedback form.
If you unsubscribe or opt-out, you will be unsubscribed from our email channels, and you will not have your data provided to any third party advertisers or people for marketing or other purposes (except to the extent as required by law to disclose it). You may at any point re-subscribe by re-registering, or logging a new enquiry for any of our course, products, or services on our website or through any of our Promotional Channels.
7. Security of personal information
We take all steps reasonable in the circumstances to ensure that the personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.
We will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information.
8. Access and correct personal information held
We take steps reasonable in the circumstances to ensure personal information we hold is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and/or seek correction of your personal information that is collected and held by us.
If at any time you would like to access or correct the personal information that we hold about you, or you would like more information on our approach to privacy, please contact us via the contact details set out in Section 9 below. We will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
To obtain access to your personal information:
- you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;
- you must be reasonably specific about the information you require; and
- we may charge you a reasonable administration fee, which reflects the cost to us, for providing access in accordance with your request.
If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms. We will also take steps reasonable in the circumstance to endeavour to provide you with access in a manner that meets your needs and our needs.
We will endeavour to respond to your request to access or correct your personal information within 7 days from your request.
9. Contact us
For further information or enquiries regarding your personal information held by us, or if you would like to opt-out of receiving any promotional communications from us or our Partners, please contact us at [email protected], or call +61 7 3054 5400.
10. Complaints Process
If you believe that we have breached the Privacy Act, the Australian Privacy Principles or any binding code under the Privacy Act, you can make a privacy complaint to us.
Please direct all privacy complaints to us on the contact details specified in Section 8. At all times, privacy complaints:
- will be treated seriously;
- will be dealt with promptly;
- will be dealt with in a confidential manner; and
- will not affect your existing obligations or affect your commercial arrangements with us.
We will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Australian Information Commissioner.
Personal Information collected
The information collected and held will depend upon the products and service requested. This information is required to be reported to ASQA under the requirements of the Australian Vocational Education and Training Management Information Statistical Standards (AVETMISS).
Information collected may include, but is not limited to:
- Full Name
- Contact details (telephone and email)
- Date of Birth
- Cultural Background (Indigenous)
- Country of birth
- Language spoken at home
- Level of English spoken
- Disability information
- Highest schooling completed
- Other qualifications completed
- Current employment status
Use and Disclosure
Generally, Inspire Education will only use and disclose personal information:
- To establish and maintain the relationship to Inspire Education
- To promote and market its products and services
- To provide the products and services requested from Inspire Education and other learning providers in which you enrol or apply to enrol
- To promote and market the products and services of third parties elected by Inspire Education that may have products of services of interest to clients and potential customers
- To administer and manage those products and services
- To comply with Commonwealth and State Government laws and regulations including the Education (General Provisions) Act 2006 and the Education (Queensland Studies Authority) Act and Regulation 2002 where applicable.
- To report to National Registering Bodies in relation to training services provided.
Unique Student Identifier
From January 1, 2015, the Australian Government has set a requirement that all students who are enrolled in VET qualifications must apply for a Unique Student Identifier (USI) with the VET Registry System. The USI is a reference number which allows access to the records and results from all VET training completed by the individual from 1 January 2015 onward.
For further information about the Unique Student identifier, please access this link:
Students have the option to request no further contact from Inspire or one of Inspire’s elected third parties by clicking the “UNSUBSCRIBE” link provided on emails received. However, every time a student fills up an enquiry form, they will automatically be re-subscribed into our database.
Agents, Contractors and Other Third Parties
Our agents, contractors and other third parties, who require personal information to provide a legitimate service, are also bound by these terms of privacy to ensure that client and participant personal information remains protected at all times.
Use of Internet
The internet may be used to transmit client and participants personal information from delivery sites to other sites and to state/federal registering bodies. Security of data transmitted to state and federal registering bodies is managed by the respective bodies and we have taken all reasonable steps to protect and secure personal information when using the internet.
We will ensure that personal information is accurate, complete and up-to-date. Clients and participants are encouraged to assist by contacting Inspire and informing us of any changes.
Access to Enrolment Records
Inspire Education will not disclose enrolment information that we gather about our students to any third party (apart from those exceptions previously stated).
If student information is requested by a third party we will require authority from the relevant student prior to release of any information. Students will be asked to supply their name, date of birth and address as identification before this authority can be given. This authority will be kept on the Student Profile for as long as the student endorses it.
Should staff or students seek access to their information, they will be asked to supply their name, date of birth and address as identification before this can occur. Access to student personal information is available on application through the Administration Team of Inspire Education. Access to personal information will be controlled at all times.
Contact Inspire Education
Phone: 1800 506 509
Email Address: [email protected]
Mailing Address: Level 19, 288 Edward Street, Brisbane, Queensland 4000