Frequently Asked Questions

Need Help?

If you require assistance or need more info regarding Student Portal troubleshooting and navigation, course information, policies and procedures, and etc., you may browse through our FAQ’s page and find the answers you need!

General Questions

What Are The Prerequisites For Studying Online Courses?

Inspire Education recommends that students:

  • Are aged 18 years or older
  • Have sound language, literacy, and numeracy skills (at least Year 10 or equivalent)

Students are also required to:

  • Obtain a Unique Student Identifier (USI)
  • Provide a valid ID with his/her picture and signature
  • Undertake a Language, Literacy, and Numeracy Evaluation
  • Undertake a Personal Learning Plan Evaluation

Specifically for online courses, students are required to have sufficient digital literacy skills to*:

  • Work with computers
  • Access information online
  • Communicate online
  • Participate safely and responsibly online
  • Create digital content
  • Collaborate and manage content digitally
  • Produce digital media

Additionally, they are required to demonstrate having sufficient*:

  • Self-directiveness and self-motivation to undertake their studies consistently
  • Online and distance education readiness to successfully engage in learning content

Please answer this short survey to see if you are ready for studying online!

*Additional training is available for students who cannot demonstrate sufficient skills to successfully undertake their study before they commence the course.

How Long Until My Work Gets Assessed?

Inspire Education aims to provide assessment marking results as soon as possible, within a maximum of six (6) weeks of the student submitting their assessment. In the event marking time-frames are extending beyond six (6) weeks (e.g. due to times of peak demand, holiday periods, unforeseeable circumstances having arisen), any students affected will be advised by email with an estimated time frame.

Student Guarantee

Inspire Education guarantees that if, for whatever reason, it is unable to complete the agreed training for a student, Inspire Education will make the necessary arrangements for the training to be delivered by another Registered Training Organisation.

Where Can I Find The Student Handbook?

You can find the student handbook on the student portal or you can access it directly here >> Student Handbook

Do I Need To Have COVID-19 Vaccination To Complete Assessments?

Some workplaces require additional training, checks, and/or immunisations.  The state and territory governments have made public health orders requiring certain workers to be vaccinated against COVID-19 in their state or territory.

Additional information on the legislation and public health orders in each state is available on the FairWork website.  The student is responsible for ensuring they have all the necessary requirements prior to undertaking any workplace study activities (i.e. workplace assessments or vocational placements).

Student Portal Troubleshooting

How Do I Login To The Student Portal?

To get to the student login portal, just follow these two easy steps!

  1. Go to the Inspire homepage, https://www.www.inspireeducation.net.au/
  2. In the top right-hand corner of the home page click the button labelled “Student Portal” – enter your login details (username and password)

Alternatively, you can head to https://inspireeducation.edu.au/learning/ and enter your username and password directly.

Help, My Login Details Aren’t Working?

Inspire students will be issued a username and password to access the Student Portal. If you are having login troubles give us a call on 1800 506 509!

How Do I Use My Student Portal?

How Do I Use My Student Portal?

After signing into the student portal, head to the ‘My Documents’ tab. Within this area you can find all the resources needed to complete your training course!

• Multimedia: This contains videos and extra resources. To play these you will require the latest Adobe Flash Player which you can grab here.
• Resources: This area contains all the learning guides in PDF format. It is important to read these when starting your training course!
• Assessment Workbooks: You can download and complete workbooks in a number of ways!

  1. Workbooks are available in a downloadable Word document which can be filled in by typing into the grey boxes.
  2. Workbooks are also available in a PDF version for students with computers that are incompatible to word.
  3. Students may complete questions in a separate word document to the workbook.
  • Admin Forms: The admin forms contain extension requests for students.
  • Uploaded Assessments: This contains all uploaded assessments by the student.
  • Other: This contains all ‘other’ documents issued to students including receipts for courses and documents uploaded.

For more information on My Portal, check out our ‘My Portal Run-Down’ by Clicking Here.

How Do I Upload An Assignment?

The step-by-step process in submitting assessments can be seen in this document.

I Can’t Read My Documents?

While all students have differing computer hardware and software, we suggest using the preferred Internet browsers Google Chrome or Mozilla Firefox for better results. It is also a good idea to double-check the version of software installed on your computer and update to the latest version if possible (in particular Adobe Acrobat Reader and Adobe Flash Player).

For more troubleshooting, refer to the Student Handbook or give us a call on 1800 506 509.

Vocational Placement and Workplace Requirements

Who Is Responsible For Finding A Vocational Placement?

Students are responsible for initiating contact with the vocational placement provider. Inspire’s Vocational Placement Coordinator will then contact the facility to ensure the suitability of the placement and organise the Vocational Placement Agreement.

Where Can I Do My Work or Vocational Placement At?

  1. Early Childhood Education and Care students can complete their vocational placement with an Australian Early Education and Care facility duly registered with ACECQA (Long Day Care or Family Day Care Centers included).
  2. Aged care students can complete their vocational placement at any registered Aged Care facility.
  3. Disability care students can complete their vocational placement at any registered Disability Support facility.
  4. Home and Community care students can complete their vocational placement at any registered Home and Community Care facility.
  5. Community Services students can complete their vocational placement at an approved Community Services provider.
  6. Education Support students can complete placement in an approved educational environment and support children from ages 5-18 years.
  7. TESOL students can complete their placement at an English Academy or at a school with English language learners.
  8. Training and Assessment students have 2 options:
    1. Those not working in an RTO will need to initiate contact with an approved Registered Training Organisation to complete workplace-based assessments
    2. Those who are already working in an RTO may nominate their workplace for the purpose of completing workplace requirements. Their workplace must meet the requirements in the Workplace Approval Checklist. The workplace must be also approved by the Vocational Placement Coordinator.
  9. Business, Entrepreneurship, HR, Leadership, Marketing, and Project Management students can nominate any workplace that can provide the required resources.
    1. Alternatively, for courses where the simulated workplace option is available, students simply need access to a safe environment for undergoing the simulated environment.

What Resources Must The Vocational Placement Provider Have Available?

The resources that need to be provided to the student by the vocational placement provider vary by course, and are outlined below:

TAE40116 Certificate IV in Training And Assessment

Work Placement Provider will provide access to the following:

  • A qualified assessor*
  • Assessment of five (5) candidates within the vocational education and training (VET) context against at least one (1) endorsed or accredited unit of competency:
    • Assessment of at least four (4) candidates via the training and assessment pathway
    • Assessment of at least one (1) candidate using the recognition of prior learning (RPL) process
    • Making reasonable adjustment in the assessment of at least (1) candidate

Early Childhood Education And Care

Vocational Placement Provider will provide access to the following:

  • CHC30121 – Certificate III in Early Childhood Education and Care
    • A supervisor and other educators for guidance and collaboration
    • Curriculum documentation
    • National Quality Framework including the National Quality Standard and the relevant approved learning framework
    • Access to service policies and procedures
    • Materials and equipment to facilitate play and leisure
    • Cleaning equipment and materials
    • Access to a diverse range of children and parents
      • Gender
      • Race and culture (including Aboriginal and/or Torres Strait Islander children)
      • Age
      • Interests and preferences
      • Social context and lifestyle
      • Communication style
      • Personality
      • Length of time attending service/child care
    • Appropriate opportunities with infants and toddlers ages of birth and six (6) years
    • A range of experiences in the childcare centre, including:
      • Formally organised activities
      • A time and place for unplanned interaction
      • Meetings
      • Traveling
      • Walks
      • Setting up environment/venue
  • CHC50121 – Diploma of Early Childhood Education and Care
    • A supervisor and other educators for guidance and collaboration
    • Curriculum documentation
    • National Quality Framework, including the National Quality Standard and the relevant approved learning framework
    • Access to service policies and procedures
    • Materials and equipment to facilitate play and leisure
    • Equipment and facilities for eating, nappy changing, play and sleeping
    • Cleaning equipment and materials
    • Access to a diverse range of children and parents:
      • Gender
      • Race and culture (including Aboriginal and/or Torres Strait Islander children)
      • Age
      • Interests and preferences
      • Social context and lifestyle
      • Communication style
      • Personality
      • Length of time attending service/child care
    • Appropriate opportunities with infants and toddlers ages of birth and six (6) years
    • A range of experiences in the childcare centre, including:
      • Formally organised activities
      • A time and place for unplanned interaction
      • Meetings
      • Traveling
      • Walks
      • Setting up environment/venue

CHC33015 Certificate III In Individual Support (Ageing)

Vocational Placement Provider will provide access to the following:

Workplace in an Aged Care Facility which must include:

  • Induction, including fire evacuation drill, use of a fire extinguisher, emergency procedures, manual handling, infection control, and the organisation’s policies and procedures
  • Equipment and resources normally used in the workplace including patient hoists, standing lifter, wheelchair, slide sheets, and other client assistive devices and mobility aids, and PPE
  • Job descriptions and care plans
  • WHS industry guides and other relevant organisation policy, protocols, and procedures
  • Information about accreditation standards
  • Access to health management plans, personal healthcare checklists, and personal healthcare diaries
  • Access to documents specific to the work context, such as:
    • Instructions for the use of equipment
    • Specific instructions for staff
    • Emergency response procedures
    • Fire safety policies and procedures
    • Security procedures
    • Relevant accreditation standards
  • Waste management policies and procedures
  • Access to the following people:
    • One (1) colleague
    • Three (3) older persons in the workplace with individualised care plans
    • One (1) older person in a simulated environment
    • Two (2) different people living with dementia
    • Two (2) people from diverse social and cultural backgrounds
    • Three (3) people in palliative care
    • Families of clients

The Vocational Placement will be conducted in accordance with these documents:

  • Vocational Placement Provider/Supervisor Information Pack
  • Vocational Placement Student Information Pack
  • Vocational Placement Coordinator Information Pack
  • Vocational Placement Agreement

CHC33015 Certificate III In Individual Support (Home And Community)

Vocational Placement Provider will provide access to the following:

Workplace in an Home and Community Care Facility which must include:

  • Induction, including fire evacuation drill, use of a fire extinguisher, emergency procedures, manual handling, infection control, and the organisation’s policies and procedures
  • Equipment and resources normally used in the workplace, including patient hoists, standing filter, wheelchair, slide sheets, and other client assistive devices and mobility aids, and PPE
  • Job descriptions and care plans
  • Work health and safety industry guides and other relevant organisation policy, protocols, and procedures
  • Information about accreditation standards
  • Access to health management plans, personal healthcare checklists, and personal healthcare diaries
  • Access to documents specific to the work context, such as:
    • Instructions for the use of equipment
    • Specific instructions for staff
    • Emergency response procedures
    • Fire safety policies and procedures
    • Security procedures
    • Relevant accreditation standards
    • Waste management policies and procedures
  • Access to the following people:
    • Three (3) older persons in the workplace
    • One (1) older person in a simulated environment
    • Two (2) different people living with dementia
    • Two (2) people from diverse social and cultural backgrounds

CHC33015 Certificate III In Individual Support (Disability)

Vocational Placement Provider will provide access to the following:

Workplace in a Disability Support Facility which must include:

  • Induction, including fire evacuation drill, use of a fire extinguisher, emergency procedures, manual handling, infection prevention and control, and the organisation’s policies and procedures
  • Equipment and resources normally used in the workplace, including patient hoists, standing filter, wheelchair, slide sheets, and other client assistive devices and mobility aids, and PPE
  • Job description and care plans
  • Work health and safety industry guides and other relevant organisation policy, protocols, and procedures
  • Information about accreditation standards
  • Access to health management plans, personal healthcare checklists, and personal healthcare diaries
  • Access to documents specific to the work context, such as:
    • Instructions for the use of equipment
    • Specific instructions for staff
    • Emergency response procedures
    • Fire safety policies and procedures
    • Security procedures
    • Relevant accreditation standards
    • Waste management policies and procedures
  • Access to the following people:
    • Three (3) people with disability
    • Colleagues

CHC52015 Diploma Of Community Services (Case Management)

Vocational Placement Provider will provide access to the following:

Workplace is a Case Management Service which must include:

  • At least three (3) clients with access to services based on socio-cultural information gathered
  • Organisational policies and procedures
  • Workplace documents
  • Two (2) workers in the vocational placement facility
  • Use of suitable facilities, equipment and resources

CHC43015 Certificate IV In Ageing Support

Vocational Placement Provider will provide access to the following:

Workplace is an approved Ageing Support Facility which must include:

  • Equipment and resources normally used in the workplace, including patient hoists, standing lifter, wheelchair, slide sheets and other client assistive devices and mobility aids, and PPE
  • Access to health management plans, personal healthcare checklists, and personal healthcare diaries, where relevant to the client’s needs
  • Work health and safety (WHS) industry guides and other relevant organisation policy, protocols and procedures, including:
    • Safe Work Practices
    • Manual Handling
    • Infection Control
  • Workplace to conduct WHS inspections
  • One (1) WHS meeting debriefing in the organisation
  • Information about accreditation standards
  • Access to two (2) different home and community support settings
  • Access to at least two (2) community support agencies
  • At least two (2) different organisations that the provider collaborated with
  • Access to the following people:
    • One (1) colleague
    • At least two (2) clients and/or colleagues from two (2) different cultural backgrounds
    • At least three (3) older persons in the workplace with individualised care plans
    • At least three (3) clients receiving palliative care
    • At least one (1) client who is an older person with a disability
    • At least two (2) different people living with dementia, their families and/or carers
    • Families of clients
    • At least three (3) support workers

CHC43115 Certificate IV In Disability

Vocational Placement Provider will provide access to the following:

Workplace in a registered and approved aged care, home and community, disability or community service provider, which must include:

  • A workplace in a Registered Support or Home Care Facility, or a similar Registered workplace/environment, which can provide you with:
  • Suitable facilities, equipment, and resources
  • Organisational guidelines
  • Relevant policies and procedures
  • Three (3) people with disability
  • Three (3) people to support in the workplace

CHC30221 Certificate III In Education Support

Vocational Placement Provider will provide access to the following:

An approved and regulated classroom environment workplace catering to primary or secondary school students, which must include:

  • A workplace supervisor and colleagues for guidance and collaboration
  • Indoor and outdoor activity areas
  • Access to documents specific to the work context, such as:
    • Lesson plans and classroom programs
    • Curriculum information
    • Individual Learning Plans/Individual Education Plans (IEP)
    • School forms, job descriptions, student records (for student profile portfolio), school policies and procedures, and student handbook
  • Teaching documents and resources, including but not limited to:
    • Teacher planning documents
    • Literacy teaching and learning resources
    • Student reporting templates
    • Information technology for research and resource development
  • Students in a school in a range of ages, including:
    • Students with Autism Spectrum Disorder (ASD)
  • Work Health and Safety requirements, including:
    • Regulations
    • Policies and procedures
    • Reporting forms
    • First Aid kit

10773NAT Certificate IV in Teaching English to Speakers of Other Languages (TESOL)

The school (English Academy or school with language learners) will provide access to the following:

  • A mentor-teacher who holds a TESOL qualification or a higher ESL degree AND the TAE40116 Certificate IV in Training and Assessment
  • At least eight (8) adult ESL Learners
  • At least eight (8) children ESL Learners
  • Assessment/Testing Tools of the Organisation
  • Equipment and Technology used in teaching/assessing
  • One (1) teacher to observe and provide two-way feedback

BSB40320 Certificate IV In Entrepreneurship and New Business

Work Placement Provider will provide access to a workplace that includes:

  • A workplace supervisor
  • Office equipment and resources
  • Cloud storage (Dropbox, Google Drive, SharePoint, or similar)
  • Active email address
  • Any application that takes screenshots (e.g. Screenpresso, SnagIt, etc.)
  • Online meeting application (e.g. Google Meet, Slack, Zoom, Skype, etc.)
  • Current industrial relations protocols, legislation and code of ethics
  • Digital technology systems for monitoring and analysing financial data
  • Organisational policies and procedures for:
    • Customer service
    • Continuous improvement
    • Meetings
    • Digital communication
    • Style guides
    • Performance management
    • Employee grievances
    • Diversity and inclusion
    • Compliance
    • Setting profit targets, costing, margin or markup, charge-out rates and unit costs
    • Preparing financial documents
    • Marketing
  • Organisational information, including:
    • Organisation strategies and methods for budgeting and pricing
    • Market conditions
    • Financial performance, requirements, and strategies
    • Business plan and goals
    • Marketing strategy
    • Operational strategy
  • Client briefs and feedback forms
  • Client feedback or complaints documents
  • Staff handbook
  • Legislation, acts, laws and regulations related to operating a business
  • List of workplace roles/responsibilities
  • Reports and records
  • Templates or forms
    • Communication plan
    • Communication review
    • Business profile
    • Procurement report
    • Risk register
    • Risk treatment plan
    • Financial plan
    • Marketing plan and reports
    • Continuous improvement and action plan
  • At least one (1) individual relevant to the resolution of issues raised
  • At least two (2) individuals to communicate to and seek feedback from
  • At least two (2) teams to communicate to and seek feedback from
  • At least one (1) individual involved in procurement
  • At least four (4) stakeholders involved in financial procedures
  • At least four (4) stakeholders involved in marketing procedures
  • Relevant stakeholders for legal advice and implementation of Risk Treatment Plan
  • At least four (4) volunteers for roleplay activities
  • Opportunities to:
    • Communicate using verbal and written communication in at least two (2) occasions each
    • Identify preliminary information for a business venture
    • Plan and develop finances and communicate financial procedures
    • Develop, implement and monitor marketing plan

BSB40520 Certificate IV in Leadership and Management

Work Placement Provider will provide access to a workplace that includes:

  • A workplace supervisor
  • Office equipment and resources
  • Cloud storage system (Dropbox, Google Drive, SharePoint, or similar)
  • Legislation, acts, laws, and regulations related to leading individuals and teams
  • Industrial relations protocols and legislation
  • Organisational documents, including:
    • Staff handbook
    • Job description and roles/responsibilities
    • Performance review documents
    • Business plans
    • Product launch materials
    • Structure, goals, objectives, and plans
    • Team purpose
    • Work plan of team members
    • Current (within 2 years) work health and safety documentation
    • Performance objectives
    • Resource requirements
    • Budget plan
  • Organisational policies and procedures, including:
    • Meetings
    • Digital communication
    • Style guides
    • Performance management
    • Employee grievances
    • Diversity and inclusion
    • Recruitment and onboarding
    • Procurement of physical resources and services
    • Operational planning
  • Organisational template, forms, and reports, including:
    • Communication plan
    • Communication review report
    • Team development plan
    • Team issue log
  • At least three (3) colleagues/work team members
  • At least one (1) other supervisor who is not the primary supervisor to communicate with
  • At least one (1) external stakeholder
  • At least two (2) individuals to communicate with and seek feedback from
  • At least two (2) teams to communicate with and seek feedback from
  • At least two (2) individuals who are not part of the team
  • At least two (2) risk management stakeholders
  • At least two (2) individuals or groups to refer risks to
  • At least four (4) volunteers for roleplay activities
  • Opportunities to:
    • Communicate using verbal and written communication in at least two (2) occasions each
    • Work on a team task
    • Facilitate cross-collaboration
    • Develop, present, and implement operational plans

BSB50420 Diploma of Leadership and Management

Work Placement Provider will provide access to a workplace that includes:

  • A workplace supervisor
  • Office equipment and resources
  • Cloud storage system
  • Shared calendars
  • Virtual meeting technology (e.g. Google Meet, Zoom, MS Teams, etc.)
  • Online survey software/website
  • Legislation, acts, laws, and regulations related to leading individuals and teams
  • Industrial relations protocols and legislation
  • Organisational documents, including
    • Goals, plans, and objectives
    • Productivity and performance metrics
    • Roles and responsibilities
    • Organisational activities
    • Performance management system
    • Customer relations management system
    • Risk management plan
    • Enterprise agreements or contracts
    • Customer requirements
    • Strategic plan
    • Project plan, summary, scope, etc.
    • Sales and performance reports
    • Financial statement/information
  • Organisational policies and procedures, including
    • Communication
    • Continuous improvement
    • Risk management
    • Workplace collaboration
    • Conflict management
    • Issue management
    • Diversity
    • Ethical conduct
    • Goal development framework
    • Customer feedback recording and reporting
  • Organisational template, forms and reports, including:
    • Meeting minutes
    • Project briefs
    • Customer feedback report
    • Product and service delivery performance monitoring
  • At least two (2) team members under your leadership/management
  • At least four (4) workgroup members or volunteers
  • At least two (2) individuals in management roles
  • At least two (2) individuals from different teams
  • At least two (2) internal customers
  • At least two (2) project stakeholders
  • At least two (2) system problems related to customer service
  • Opportunities to:
    • Consult with management and human resources
    • Develop team plan and allocate work
    • Delivery training
    • Monitor and assess team performance against indicators
    • Organise and participate in personal/professional development
    • Implement techniques to manage health and wellbeing
    • Consult customers on product/service requirements
    • Deliver one (1) product and one (1) service to a customer
    • Obtain feedback from one (1) customer
    • Resolve two (2) system problems
    • Provide support to two (2) colleagues from two (2) different teams

Is COVID-19 Vaccination Required by Vocational Placement Providers?

In line with Australian Government public health orders, certain workers are required to be vaccinated against COVID-19.  All students who need to undertake placement as part of their aged care, disability, community, early childhood, education support, and TESOL accredited course, need to be fully vaccinated (i.e. first and second vaccine doses) prior to undertaking placement.

Course Prerequisites

What Prerequisite Units Do I Need For My Diploma Of Work Health And Safety?

Before beginning your Diploma of Work Health and Safety course you must be competent in the core units from the Certificate IV in Work Health and Safety (BSB41419):

  • BSBWHS412 – Assist with workplace compliance with WHS laws
  • BSBWHS413 – Contribute to implementation and maintenance of WHS consultation and participation processes
  • BSBWHS414 – Contribute to WHS risk management
  • BSBWHS415 – Contribute to implementing WHS management systems
  • BSBWHS416 – Contribute to workplace incident response

Policies & Procedures

Where can I see the Enrolment Terms and Conditions?

Inspire Education’s Student Declaration and Terms and Conditions can be found here.

How Do I Apply For Recognition Of Prior Learning?

If you would like to apply for Recognition of Prior Learning, simply tick the RPL box on your Enrolment Form. After enrolment, an RPL Assessor will contact you to discuss your evidence collection. Please also read the information on Recognition of Prior Learning in the Student Handbook.

Can I Apply For A Refund On My Course Fees?

Yes, you can. Please know that all courses include a non-refundable administration fee of 25% of the full course fee payable (non-discounted) or a minimum of $250 (whichever is greater); and make sure to read the full Refund Policy found in the Student Handbook. To apply, please send an email to [email protected] or call 1800 506 509 to request a refund form.

I’m Not Happy, Where Can I Make A Complaint?

We support your rights to lodge a complaint if you feel you have been treated unfairly. All complaints should be committed to in writing at the earliest possible opportunity and sent by email to [email protected]. For the full complaints policy, please see the Student Handbook.

I Wish To Appeal An Assessment Decision?

We support your rights to lodge an appeal against an assessment decision. For a step-by-step guide on the appeals process please see the Student Handbook.

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