FAQs


General
Student Portal Troubleshooting
Vocational Placement
Course Prerequisites
Policies and Procedures

General FAQs

How Long Until My Work Gets Assessed?

Inspire Education aims to provide assessment marking results as soon as possible, within a maximum of eigth (8) weeks of the student submitting their assessment. In the event marking time-frames are extending beyond eight (8) weeks (e.g. due to times of peak demand, holiday periods, unforeseeable circumstances having arisen), any students affected will be advised by email with an estimated time frame.

Student Guarantee

Inspire Education guarantees that if, for whatever reason, it is unable to complete the agreed training for a student, Inspire Education will make the necessary arrangements for the training to be delivered by another Registered Training Organisation.

Where can I find the Student Handbook?

You can find the student handbook on the student portal or you can access it directly here >> Student Handbook

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Student Portal Troubleshooting

How do I login to the Student Portal?

To get to the student login portal, just follow these two easy steps!

  1. Go to the Inspire homepage, https://www.inspireeducation.net.au/
  2. In the top right hand corner of the home page click the bright orange button labelled “Student Login Area” – enter your login details (username and password)

Alternatively, you can head to http://inspireeducation.edu.au/learning/ and enter your username and password directly.

Help, my login details aren’t working?

Inspire students will be issued a username and password to access the Student Portal. If you are having login troubles give us a call on 1800 506 509!

How do I use my Student Portal?

After signing into the student portal, head to the ‘My Documents’ tab. Within this area you can find all the resources needed to complete your training course!

• Multimedia: This contains videos and extra resources. To play these you will require the latest Adobe Flash Player which you can grab here.
• Resources: This area contains all the learning guides in PDF format. It is important to read these when starting your training course!
• Assessment Workbooks: You can download and complete workbooks in a number of ways!

  1. Workbooks are available in a downloadable Word document which can be filled in by typing into the grey boxes.
  2. Workbooks are also available in a PDF version for students with computers that are incompatible to word.
  3. Students may complete questions in a separate word document to the workbook.

• Admin Forms: The admin forms contain extension requests for students.
• Uploaded Assessments: This contains all uploaded assessments by the student.
 Other: This contains all ‘other’ documents issued to students including receipts for courses and documents uploaded.

For more information on My Portal, check out our ‘My Portal Run-Down’ by Clicking Here.

How do I upload an assignment?

The easiest way to upload assignments is to:

  1. Access the Student Jobready Portal
  2. Go to ‘My Documents’
  3. Select “Submit an Assignment”
  4. Follow the prompts!

I can’t read my documents?

While all students have differing computer hardware and software, we suggest using the preferred Internet browsers Google Chrome or Mozilla Firefox for better results. It is also a good idea to double check the version of software installed on your computer and update to the latest version if possible (in particular Adobe Acrobat Reader and Adobe Flash Player).

For more troubleshooting, refer to the Student Handbook or give us a call on 1800 506 509.

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Vocational Placement

Who is responsible for finding a vocational placement?

Students are responsible for initiating contact with the vocational placement provider. Inspire’s Vocational Placement Coordinator will then contact the facility to ensure the suitability of the placement and organise the Vocational Placement Agreement.

What type of center can I do my Vocational Placement at?

Early Childhood Education and Care students can complete their vocational placement at any registered Long Day Care or Family Day Care Center, as long as you have access to children of all ages (babies, toddlers and children).

Ageing students can complete their vocational placement at any registered Aged Care facility.

Home and Community students can complete their vocational placement at any registered Home Care facility.

Community Services students can complete their vocational placement at an accredited Case Management agency.

Training and Assessment students will need to initiate contact with an approved Registered Training Organisation to complete workplace-based experience and solidify practical experience and skills relevant to the qualification. Where the student is already working in an RTO, they may nominate their workplace for the purposes of completing of the Skills Workbook requirements. The workplace must meet requirements of Workplace Approval Checklist. The work place must be also approved by the Vocational Placement Coordinator.

What resources must the vocational placement provider have available?

The resources that need to be provided to the student by the vocational placement provider vary by course, and are outlined below:

Training and Assessment

Vocational Placement Provider will provide access to the following:

• A qualified assessor

• Assessment of 5 candidates within the vocational education and training context against at least 1 accredited unit of competency
– Instructions for the use of equipment
– Specific instructions for staff
– Emergency response procedures
– Fire safety policies and procedures
– Security procedures
– Relevant accreditation standards
– Waste management policies and procedures

• Assessment tools and recording materials

Early Childhood Education and Care

Vocational Placement Provider will provide access to the following:

Workplace is an approved and registered Child Care Service which must include:
• A supervisor
• National Quality Framework for Early Childhood Education and Care
• The relevant approved learning framework under the National Quality Framework for Early Childhood Education and Care
• Access to service policies, procedures
• Materials and equipment to facilitate play and leisure.
• Cleaning equipment and materials.

• Access to a diverse range of children and parents:
– gender
– race and culture (including Aboriginal and/or Torres Strait Islander children)
– age
– interests and preferences
– social context and lifestyle
– communication style
– personality
– length of time attending service/child care

• Appropriate opportunities for the following age groups:

For infants:
– Objects to explore by mouth, swinging toys, rattles, toys to encourage sensory exploration, poke, squeeze, push along floor
– Outdoor play

For toddlers:
– Opportunities provided indoors and outdoors to practice new skills of walking, climbing, balancing and pushing and pulling wheeled toys, dancing and toddler cycling

For 3 to 5 years olds:
– Opportunities to develop fine motor skills such as puzzles, peg boards, beads to string, construction  sets, crayons, brushes, scissors
– Opportunities through indoor and outdoor play to practice large muscle and fundamental movement skills such as running, jumping, throwing and catching a ball, dancing and cycling.

• A range of experiences in the childcare centre including:
– Formally organised activities
– A time and place for unplanned interaction
– Meetings
– Traveling
– Walks
– Setting up environment/venue

Certificate III in Individual Support (Ageing)

Vocational Placement Provider will provide access to the following:

Workplace in an Aged Care Facility which must include:

• Induction including fire evacuation drill, use of a fire extinguisher, emergency procedures, manual handling, infection control and the organisation’s policies and procedures.
• Equipment and resources normally used in the workplace including patient hoists, standing lifter, wheelchair, slide sheets and other client assistive devices and mobility aids, and PPE.
• Job descriptions and care plans.
• WHS industry guides and other relevant organization policy, protocols and procedures
• Information about accreditation standards.
• Access to health management plans, personal healthcare checklists and personal healthcare diaries.

• Access to documents specific to the work context such as:
– instructions for the use of equipment
– specific instructions for staff
– emergency response procedures
– fire safety policies and procedures
– security procedures
– relevant accreditation standards
– waste management policies and procedures

• Access to the following people:
– 1 colleague
– 3 older person in the workplace with individualized care plans
– 1 older person in a simulated environment
– 2 different people living with dementia
– 1 person with disability
– 2 people from diverse social and cultural backgrounds
– 3 people in palliative care
– Families of clients

Certificate III in Individual Support (Home and Community)

Vocational Placement Provider will provide access to the following:

Workplace in an Aged Care Facility which must include:
• Induction including fire evacuation drill, use of a fire extinguisher, emergency procedures, manual handling, infection control and the organisation’s policies and procedures.
• equipment and resources normally used in the workplace including patient hoists, standing lifter, wheelchair, slide sheets and other client assistive devices and mobility aids, and PPE.
• >Job descriptions and care plans.
• WHS industry guides and other relevant organization policy, protocols and procedures
• Information about accreditation standards.
• Access to health management plans, personal healthcare checklists and personal healthcare diaries.

• Access to documents specific to the work context such as:
– instructions for the use of equipment
– specific instructions for staff
– emergency response procedures
– fire safety policies and procedures
– security procedures
– >relevant accreditation standards
– waste management policies and procedures

• Access to the following people:
– 3 older person in the workplace
– 1 older person in a simulated environment
– 2 different people living with dementia
– 2 people from diverse social and cultural backgrounds

Certificate III in Individual Support (Disability)

Vocational Placement Provider will provide access to the following:

Workplace in a Disability Care Facility which must include:
• Induction including fire evacuation drill, use of a fire extinguisher, emergency procedures, manual handling, infection control and the organisation’s policies and procedures.
• equipment and resources normally used in the workplace including patient hoists, standing lifter, wheelchair, slide sheets and other client assistive devices and mobility aids, and PPE.
• Job descriptions and care plans.
• WHS industry guides and other relevant organization policy, protocols and procedures
• Information about accreditation standards.
• Access to health management plans, personal healthcare checklists and personal healthcare diaries.

• Access to documents specific to the work context such as:
– instructions for the use of equipment
– specific instructions for staff
– emergency response procedures
– fire safety policies and procedures
– security procedures
– relevant accreditation standards
– waste management policies and procedures

• Access to the following people:
– 3 people with disability
– colleagues

Diploma of Community Services

Vocational Placement Provider will provide access to the following:

Workplace is a Case Management Service which must include:
• At least two (2) colleagues available for WHS consultation
• Organisational policies and procedures (including but not limited: work health and safety, emergency procedures, communication, reporting and record keeping, etc.)
• Workplace diversity data
• At least three (3) clients who come from diverse cultural or social backgrounds

• At least three (3) clients who have (may be the same three clients who come from diverse cultural or social backgrounds):
– co-existing needs
– at least one (1) complex case requirement

•  At least two (2) peer case workers who are to be assigned under the student’s supervision
• Organisational meetings
• Workplace documents, such as workplace forms and templates
• Use of suitable facilities, equipment and resources

Certificate IV in Ageing Support

Vocational Placement Provider will provide access to the following:

Workplace is an approved Ageing Support Facility which must include:
• Use of suitable facilities, equipment and resources, including organisation policy, protocols and procedures relevant to carers and families
• Organisation guidelines
• Relevant organisational policies and procedures
• At least one (1) older person in the workplace
• At Least two (2) people living with dementia
• At least two (2) people with disability

Certificate IV in Disability

Vocational Placement Provider will provide access to the following:

Workplace in a Registered Support or Home Care Facility or a similar Registered workplace/environment, which must include:
• Suitable facilities, equipment and resources
• Organisation guidelines
• Relevant policies and procedures

• Access to the following people:
– Three (3) people with disability
– Three (3) people to support in the workplace

Certificate III in Education Support

Vocational Placement Provider will provide access to the following:

Workplace in an Education Environment which must include:
• Indoor and outdoor activity areas
• Access to documents specific to the work context such as:
– Lesson Plans
– Classroom Programs
– Individual Education Plans (IEP)
– School Forms
– Job Descriptions
– Student Records (for student profile portfolio)
– School Policies and Procedures
– Student Handbook

• Access to the following people:
– Two (2) students: each with a special learning need in a different domain and each assigned with a specific Individual Education Plan
– Two (2) people with special need and/or disability^
– One (1) colleague: a person who is an Aboriginal or Torres Strait Islander or one who has worked closely with Aboriginal or Torres Strait Islander people and communities

^May be the same students, provided that they meet the assessment requirements (see assessment requirements for CHCDIS007 and CHCEDS018)

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Course Prerequisites

 

What Prerequisite Units do I need for my Diploma of Work Health and Safety?

Before beginning your Diploma of Work Health and Safety course you must be competent in the core units from the Certificate IV in Work Health and Safety (BSB41415):

  • • BSBWHS402 – Assist with compliance and WHS laws
  • • BSBWHS403 – Contribute to implementing and maintaining WHS consultation and participation processes
  • • BSBWHS404 – Contribute to WHS hazard identification, risk assessment and risk control
  • • BSBWHS405 – Contribute to implementing and maintaining WHS management systems
  • • BSBWHS406 – Assist with responding to incidents

Policies and Procedures

How do I apply for Recognition of Prior Learning?

If you would like to apply for Recognition of Prior Learning, simply tick the RPL box on your Enrolment Form. After enrolment, an RPL Assessor will contact you to discuss your evidence collection. Please also read the information on Recognition of Prior Learning in the Student Handbook.

Can I apply for a refund on my course fees?

All courses include an initial non-refundable administration fee of 25% of the total course fee. Beyond this, you may request a refund by following the terms and conditions of the Refund Policy found in the Student Handbook. Please send an email to admin@inspireeducation.net.au or call 1800 506 509 to request a refund form.

I’m not happy, where can I make a complaint?

We support your rights to lodge a complaint if you feel you have been treated unfairly. All complaints should be committed to in writing at the earliest possible opportunity and sent by email to complaints@inspireeducation.net.au For the full complaints policy please see the Student Handbook.

I wish to appeal an assessment decision?

We support your rights to lodge an appeal against an assessment decision. For a step-by-step guide on the appeals process please see the Student Handbook.

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