Course Code: BSB50315
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The BSB50315 The Diploma of Customer Engagement provides you with vital skills to lead your team, ensuring quality customer experiences in your business.
Wow your employer and your customers with your product knowledge, communication skills and ability to quickly solve customer complaints with the best possible solutions and pass this knowledge onto your team members!
Enhance your skills in customer service and engagement with the BSB50315 Diploma of Customer Engagement! This is perfect for individuals wishing to become a:
This course is delivered through Self-Paced Online Learning by Asset College (RTO#31718). It has been specifically designed to equip you with the vital skills to lead your team, ensuring quality customer experiences in your business.
The method of delivery is ideal for students who wish to study according to their own schedule. We have a continual intake of learners on this basis, so everybody interested can enrol straight away!
Course Duration: The learners will be given up to 12 months to finish the course. If they are able to spend more time studying, then they will be able to finish the course faster!
Please read the appeals policy, complaints policy, refunds policy, and other policies and procedures in the Asset College Student Handbook before enrolling.
Your Diploma or Statement of Attainment will also be issued by Asset College (RTO#31718).
If you are looking at improving your customer engagement and overall business skills, then this Diploma of Customer Engagement (BSB50315) is perfect for you. The course can be tailored to suit your individual customer service requirements based on your organisation’s needs. It is perfect as well for managers who need a specific customer service skill set and promote continuous improvement to their staff.
Throughout this course, you will learn how to develop your product knowledge and communication skills and your ability to quickly solve customer complaints with the best possible solutions. Plus, you will also be able to pass this knowledge onto your team members!
Expected Study Hours: For this self-paced course, learners are expected to spend approximately 30 to 40 hours of study per week to complete each unit.
Assessment Methods: Learners will be assessed through a combination of written questions, projects that require demonstration of knowledge and skills, and case studies or practical activities that can be based on real or simulated work environments.
The BSB50315 Diploma of Customer Engagement is comprised of a total of 13 units (3 cores and 10 electives), which have been carefully selected to ensure they meet the needs of a wide range of business professionals.
BSBCUS401 – Coordinate implementation of customer service strategies
BSBLED401 – Develop teams and individuals
BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBCUE403 – Schedule customer engagement activity
BSBCUS402 – Address customer needs
BSBCUS403 – Implement customer service standards
BSBHRM405 – Support the recruitment, selection and induction of staff
BSBINM401 – Implement workplace information system
BSBINN301 – Promote innovation in a team environment
BSBLDR402 – Lead effective workplace relationships
BSBMGT401 – Show leadership in the workplace
BSBMGT403 – Implement continuous improvement
BSBPMG522 – Undertake project work
*Alternate elective units may be available upon request, but are not guaranteed.
There are no prerequisites to enrol in this course. However, it is preferred that students:
To support you in your studies Asset College (RTO# 31718) will provide:
To complete your studies you will need to have access to:
After completing the BSB50315 Diploma of Customer Engagement course, you may consider additional training to complement your skills with the following courses:
RPL is offered to any Learner who can provide evidence of competency for the units offered within this qualification. This can include any previous formal or informal training and/or previous life or work experience. Simply indicate during your enrolment if you wish to apply for RPL.
^To enrol now, pay only the upfront fee and take advantage of easy monthly payments for the remaining course balance. View the course information pack for complete pricing details.