Diploma of Customer Engagement

Course Code: BSB50315

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Diploma Customer Engagement
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The BSB50315 The Diploma of Customer Engagement provides you with vital skills to lead your team, ensuring quality customer experiences in your business.

Wow your employer and your customers with your product knowledge, communication skills and ability to quickly solve customer complaints with the best possible solutions and pass this knowledge onto your team members!

*CLICK HERE to Get your Full Course Info Pack Now!*


Where Can the BSB50315 Diploma of Customer Engagement Take Your Career?

Enhance your skills in customer service and engagement with the BSB50315 Diploma of Customer Engagement! This is perfect for individuals wishing to become a:

  • Customer Service Manager
  • Contact Centre Manager
  • Customer Contact Segment Manager
  • Quality Assurance Officer
  • Customer Service Coach
  • Analyst
  • Scheduler
  • Complex Enquiry Customer Service Manager

Course Delivery

This course is delivered through Self-Paced Online Learning by Asset College (RTO#31718). It has been specifically designed to equip you with the vital skills to lead your team, ensuring quality customer experiences in your business.

The method of delivery is ideal for students who wish to study according to their own schedule. We have a continual intake of learners on this basis, so everybody interested can enrol straight away!

Course Duration: The learners will be given up to 12 months to finish the course. If they are able to spend more time studying, then they will be able to finish the course faster!

Please read the appeals policy, complaints policy, refunds policy, and other policies and procedures in the Asset College Student Handbook before enrolling.

Your Diploma or Statement of Attainment will also be issued by Asset College (RTO#31718).

*CLICK HERE to Get your Full Course Info Pack Now!*


What Will you Learn in the Customer Engagement Course?

If you are looking at improving your customer engagement and overall business skills, then this Diploma of Customer Engagement (BSB50315) is perfect for you. The course can be tailored to suit your individual customer service requirements based on your organisation’s needs. It is perfect as well for managers who need a specific customer service skill set and promote continuous improvement to their staff.

Throughout this course, you will learn how to develop your product knowledge and communication skills and your ability to quickly solve customer complaints with the best possible solutions. Plus, you will also be able to pass this knowledge onto your team members!

Course Outline & Structure

Expected Study Hours: For this self-paced course, learners are expected to spend approximately 30 to 40 hours of study per week to complete each unit.

Assessment Methods: Learners will be assessed through a combination of written questions, projects that require demonstration of knowledge and skills, and case studies or practical activities that can be based on real or simulated work environments.


BSB50315 Course Units

The BSB50315 Diploma of Customer Engagement is comprised of a total of 13 units (3 cores and 10 electives), which have been carefully selected to ensure they meet the needs of a wide range of business professionals.

Core Units:

BSBCUS401 – Coordinate implementation of customer service strategies
BSBLED401 – 
Develop teams and individuals
 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective Units*:

BSBCUE403 – Schedule customer engagement activity
BSBCUS402 – Address customer needs
BSBCUS403 – Implement customer service standards
BSBHRM405 – Support the recruitment, selection and induction of staff
BSBINM401 – Implement workplace information system

BSBINN301 – Promote innovation in a team environment
BSBLDR402 – Lead effective workplace relationships
BSBMGT401 – Show leadership in the workplace
BSBMGT403 – Implement continuous improvement
BSBPMG522 – Undertake project work

*Alternate elective units may be available upon request, but are not guaranteed.

Entry Requirements

There are no prerequisites to enrol in this course. However, it is preferred that students:

  • Have English language, literacy, and numeracy skills equivalent to at least Year 12 level (Participants may choose to undertake an LLN assessment with one of our qualified assessors prior to committing to their enrolment in this qualification.)
  • Have intermediate computer skills
  • Have vocational experience in a supervisory role in customer service


To support you in your studies Asset College (RTO# 31718) will provide:

  • Training programs and services that promote inclusion and are free from discrimination
  • Support services, training, assessment and training materials to meet the needs of a variety of individual students
  • Consideration of each individuals needs to provide the best opportunity for skill development and attainment of qualifications that can lead to further training or employment
  • Opportunity for consultation between staff and students so that all aspects of individual circumstances can be taken into consideration when planning training programs
  • Consideration of the views of students’ community, government agencies and organisations, and industry when planning training programs
  • Access to information and course materials in a readily available, easily understood format
  • Information to assist students in planning their pathway from school or the community to vocational education and training

To complete your studies you will need to have access to:

  • Computer with word processing
  • PDF reader capabilities
  • Internet connection
  • Additional resources are required, such as optional textbooks and reference documents

Qualification Pathways

After completing the BSB50315 Diploma of Customer Engagement course, you may consider additional training to complement your skills with the following courses:

  • BSB60215 Advanced Diploma of Business
  • BSB61015 Advanced Diploma of Leadership and Management
  • Other relevant Advanced Diploma qualifications

Recognition of Prior Learning (RPL)

RPL is offered to any Learner who can provide evidence of competency for the units offered within this qualification. This can include any previous formal or informal training and/or previous life or work experience. Simply indicate during your enrolment if you wish to apply for RPL.


*May Promotions consist of 'OFFER 1: Get any 2 certificate courses for just $2500' and 'OFFER 2: Enrol this month and receive a $300 Voucher for your next course with Inspire Education'. These offers are valid only for courses delivered by Inspire Education and cannot be redeemed for courses delivered by other RTOs. May Promotions are subject to the full Terms and Conditions included and explained in the free course Information Pack. .
^To enrol now, pay only the upfront fee and take advantage of easy monthly payments for the remaining course balance. View the course information pack for complete pricing details.

Your FREE Diploma of Customer Engagement Course Info Pack Includes:

  • Monthly Promotions!
  • Full Course Outline
  • Current Course Pricing
  • Payment Plan Options
  • Latest Timetable Information
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