Certificate IV in Customer Engagement

Course Code: BSB40315

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Cert IV Customer Engagement
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The BSB40315 Certificate IV in Customer Engagement course is suitable for aspiring individuals looking into a nationally accredited training that prepares students for supervising staff in a retail or service environment.

This Certificate qualification will help you gain the knowledge and skills required to coordinate implementation of customer services strategies in your organisation.

*CLICK HERE to Get your Full Course Info Pack Now!*


Where Can the BSB40315 Certificate IV in Customer Engagement Take Your Career?

Enhance your skills in customer service and engagement with the BSB40315 Certificate IV in Customer Engagement! This is perfect for individuals wishing to become a:

  • Contact Centre Team Leader
  • Quality Assurance Coordinator
  • Analyst
  • Scheduler
  • Complex Enquiry Customer Service Operator

Course Delivery

This course is delivered through Self-Paced Online Learning by Asset College (RTO#31718). It has been specifically designed to equip you with the skills and knowledge to guide and train staff members in effective customer service techniques.

The method of delivery is ideal for students who wish to study according to their own schedule. We have a continual intake of learners on this basis, so everybody interested can enrol straight away!

Course Duration: The learners will be given up to 12 months to finish the course. If they are able to spend more time studying, then they will be able to finish the course faster!

Please read the appeals policy, complaints policy, refunds policy, and other policies and procedures in the Asset College Student Handbook before enrolling.

Your Certificate IV or Statement of Attainment will also be issued by Asset College (RTO#31718).

*CLICK HERE to Get your Full Course Info Pack Now!*


What Will you Learn in the Customer Engagement Course?

If you are looking at improving your customer communication and engagement skills, then this Certificate IV in Customer Engagement (BSB40315) is perfect for you. The course will help you gain the knowledge and skills required to coordinate implementation of customer service strategies in your organisation.

Throughout this course, you will learn how to guide and train both teams and individuals in effective customer service techniques.

Course Outline & Structure

Expected Study Hours: For this self-paced course, learners are expected to spend approximately 25 to 35 hours of study per week to complete each unit.

Assessment Methods: Learners are assessed through a combination of written questions, projects that require demonstration of knowledge and skills, and case studies or practical activities that can be based on real or simulated work environments.


BSB40315 Course Units

The BSB40315 Certificate IV in Customer Engagement is comprised of a total of 13 units (3 cores and 10 electives), which have been carefully selected to ensure they meet the needs of a wide range of business professionals.

Core Units:

BSBCUS401 – Coordinate implementation of customer service strategies
BSBLED401 – 
Develop teams and individuals
 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Elective Units*:

BSBCUE403 – Schedule customer engagement activity
BSBCUS402 – Address customer needs
BSBCUS403 – Implement customer service standards
BSBHRM405 – Support the recruitment, selection and induction of staff
BSBINM401 – Implement workplace information system

BSBINN301 – Promote innovation in a team environment
BSBLDR402 – Lead effective workplace relationships
BSBMGT401 – Show leadership in the workplace
BSBMGT403 – Implement continuous improvement
BSBPMG522 – Undertake project work

*Alternate elective units may be available upon request, but are not guaranteed.

Entry Requirements

There are no prerequisites to enrol in this course. However, it is preferred that students:

  • Have intermediate English language, literacy and numeracy (LLN) skills

Students are required to undertake an Online LLN Test prior to commencing enrolment in this course (if the student has not previously completed a Certificate III qualification).


To support you in your studies Asset College (RTO# 31718) will provide:

  • Training programs and services that promote inclusion and are free from discrimination
  • Support services, training, assessment and training materials to meet the needs of a variety of individual students
  • Consideration of each individuals needs to provide the best opportunity for skill development and attainment of qualifications that can lead to further training or employment
  • Opportunity for consultation between staff and students so that all aspects of individual circumstances can be taken into consideration when planning training programs
  • Consideration of the views of students’ community, government agencies and organisations, and industry when planning training programs
  • Access to information and course materials in a readily available, easily understood format
  • Information to assist students in planning their pathway from school or the community to vocational education and training

To complete your studies you will need to have access to:

  • Computer with word processing
  • PDF reader capabilities
  • Internet connection
  • Additional resources are required, such as optional textbooks and reference documents

Qualification Pathways

After completing the BSB40315 Certificate IV in Customer Engagement course, you may consider additional training to complement your skills with the following courses:

  • BSB50315 Diploma of Customer Engagement
  • BSB51915 Diploma of Leadership and Management
  • Other relevant diploma qualifications

Recognition of Prior Learning (RPL)

RPL is offered to any Learner who can provide evidence of competency for the units offered within this qualification. This can include any previous formal or informal training and/or previous life or work experience. Simply indicate during your enrolment if you wish to apply for RPL.


*May Promotions consist of 'OFFER 1: Get any 2 certificate courses for just $2500' and 'OFFER 2: Enrol this month and receive a $300 Voucher for your next course with Inspire Education'. These offers are valid only for courses delivered by Inspire Education and cannot be redeemed for courses delivered by other RTOs. May Promotions are subject to the full Terms and Conditions included and explained in the free course Information Pack. .
^To enrol now, pay only the upfront fee and take advantage of easy monthly payments for the remaining course balance. View the course information pack for complete pricing details.

Your FREE Certificate IV in Customer Engagement Course Info Pack Includes:

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  • Full Course Outline
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  • Latest Timetable Information
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