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Course Description

The CHC52015 Diploma of Community Services (Case Management) is one of Australia’s latest community service diplomas. It is ideal for those who want to develop or advance their career in the community services industry, by gaining the latest nationally accredited qualification for community case workers and case managers to assist a broad range of individuals – and for those wanting to take a leadership or program coordinator role within community service institutions.

This nationally-recognised and nationally-accredited online, diploma in community services course teaches a range of vital skills and knoweldge necessary or those wishing to start, or progress their career in the community case sector, helping a broad range of at-risk, or in need individuals.

Throughout your community services diploma training, you will gain critical skills and knowledge including how to develop and implement service programs and workplace commmunication strategies; analysa social factors in clients community work and services; manage legal and ethical compliance; promote diveristy, manage work health and safety

Additionally, you’ll learn to ensure client needs are being met through assessing their co-existing needs; coordinating complex case requirements,; providing case management supervision; and helping to develop, facilitate, and review all aspects of case management.

Completing your community services case management training will give you have the skills and knowledge to coordinate support services to a wide range of clients, including children, youth, families, older people, welfare recipients, disabled clients, aged care clients, correctional clients, people with health and mental health needs, individuals from culturally diverse backgrounds, and many more.

Turn your passion for helping people into a full career, with one of the most sought after community services qualifications!

Where Can the Diploma of Community Services (Case Management) Take Your Career?

As the most current nationally recognised and accredited community services training course, this qualification with a specialisation in Case Management is ideal for anyone who wants to make a real difference to real people in a variety of community serice settings.

You can pursue a wide variety of roles after completing the Diploma course in Community Services, including:

  • Youth Worker
  • Case Manager
  • Case Worker
  • Community Support Worker
  • Health Worker
  • Child Case Worker
  • Family Support Worker
  • Welfare Worker
  • Youth Support Worker
  • Community Services Worker
  • Community Care Worker
  • Program Coordinator
  • Community Care Manager
  • Coordinator of Volunteer Work
  • Community Services Team Leader
  • Care Team Leader
  • Welfare Support Worker
  • Family Services Coordinator
  • Support Facilitator (Community Services)
  • Community Recreation Coordinator
  • Assistant Community Worker
  • Community Services Coordinator
  • Case Coordinator (Disability)
  • Community Access Coordinator
  • Pastoral Care Counsellor
  • Case Coordinator (Community Services)
  • Disability Team Leader
  • Support Facilitator (Disability)
  • Community Work Coordinator
  • Early Intervention Worker
  • Community Program Coordinator
  • Pastoral Care Worker
  • Assistant Community Services Worker

Inspire works with a range of reputable parties to market and recruit for national qualification and courses. Students of Inspire Education may be recruited by other parties under specific arrangements.

Course Details

Course Code: Course Name:
CHC52015 Diploma of Community Services (Case Management)
Course Duration: Expected Study Hours:
12 months Up to 990 hours (including Vocational Placement)
Delivery Methods: Commencement:
Online Self-Paced Course Start any time for Online Self-Paced!

Course Delivery Options

Inspire Education (RTO# 32067) delivers the Diploma Community Services (CHC52015) through Mixed Mode Delivery, which means it will be self-paced and completed via distance education using Inspire’s online student portal. Delivery includes face-to-face webinars, self-paced study, directed research and online learning and assessment materials and activities.

This delivery mode is effective and popular for community services. This Diploma of Community Services online course is ideal if you want to study according to your own schedule and gain your qualification as fast as you can. Your course materials are accessed online and you are free to work on the course requirements on your own time from anywhere in Australia. This community services online course is available Australia-wide, including remote areas and major cities such as Sydney, Melbourne, Brisbane, Adelaide, and Perth.

The online CHC52015 course runs all throughout the year. This allows you to enrol and start your course straight away or on your preferred commencement date.

Please read our policies and procedures in the Inspire student handbook before enrolling by clicking here.

Course Duration: You will have up to 12 months starting from your commencement date to complete the Self-Paced Online course. Students can enrol anytime in the year under this delivery method.

What Will You Learn in the Community Services Course?

The Diploma of Community Services online course will prepare you for a rewarding career in the community services industry.

You will learn how to fulfil the critical functions of case management as workers involved in the managing, coordinating, and/or delivering of person-centered services to individuals, groups, and communities, and contributing to the community services industry.

You will learn are the Australian legal and ethical frameworks you need to follow as a community service worker, how to develop, facilitate and review all aspects of case management, and how to develop and implement service programs as a member of the community services industry.

In the Case Management specialisation of the CHC52015, your additional focus will be on how to provide case management supervision, facilitate workplace debriefing and support processes, and also lead and manage team effectiveness.

Additionally, throughout our Community Services course you will learn general skills to help you work and communicate effectively in the community services sector, including how to follow and improve professional practice, and undertake project work.

Entry Requirements

There are no entry requirements for this course; however, it is recommended that students:

  • Are at least 18 years old
  • Have sound language and literacy skills (at least Year 10 English, or equivalent)
  • Have basic computer skills

Students are required to:

  • Obtain a Unique Student Identifier (USI)
  • Provide a valid ID with his/her picture and signature
  • Undertake a Language, Literacy and Numeracy Evaluation
  • Undertake a Personal Learning Plan Evaluation before accessing the course materials and commencing studies

All students considering a self-paced online course should give consideration to the following prior to enrolment:

  • Ability to access any required technologies
  • Information technology skills in accessing and using online programs
  • Experience and self-motivation to learn on their own
  • Competing pressures, such as work and family commitments, that may impact self-paced study time

Take our “Online Study Readiness Survey” to do a self-assessment! Visit the Inspire FAQ page for more info.

Qualification Pathways

The Diploma of Community Services reflects the roles of community services, case management workers involved in the managing, coordinating and/or delivering of person-centered services to individuals, groups and communities.

Once enrolled, you may also consider additional training to complement your case management skills, with courses such as:

Course Units

The CHC52015 Diploma of Community Services (Case Management) is made up of 16 units in total which covers 8 core units and 8 elective units, including the required electives to specialise in case management.

Core Units (8):

CHCCCS007 – Develop and implement service programs
CHCCOM003 
– Develop workplace communication strategies
CHCDEV002 
– Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 
– Manage and promote diversity
CHCLEG003 
– Manage legal and ethical compliance
CHCMGT005 
– Facilitate workplace debriefing and support processes
CHCPRP003
– Reflect on and improve own professional practice
HLTWHS004 
– Manage work health and safety

The following electives are required to gain a specialisation in case management.

Case Management Specialisation Units (4):

CHCCCS004 – Assess co-existing needs
CHCCSM004 
– Coordinate complex case requirements
CHCCSM005
– Develop, facilitate and review all aspects of case management
CHCCSM006 
– Provide case management supervision

Additional electives have been chosen to complete your course and ensure you have a holistic and flexible set of skills for the community services industry.

Other Elective Units (4):

BSBPMG522 – Undertake project work
BSBWOR502 – Lead and manage team effectiveness
BSBWOR501 – Manage personal work priorities and professional development
BSBADM502 – Manage meetings

Resources Provided by Inspire

To support you in your online Community Services course, Inspire will provide:

  • Access to a student account in the Learning Management System (LMS) for submission
  • Learning Materials and Assessment Workbooks
  • Simulations, where applicable
  • Templates for completing Project Documents

Resources Supplied by the Student

To complete your online Community Services course, you will need to arrange access to:

  • Computer with:
    • Internet access through Google Chrome
    • MS Word, PowerPoint, or equivalent applications
    • Adobe Acrobat Reader
  • At least five (5) people who have email accounts
  • At least four (4) volunteers for the role-play task
  • A video-recording device (e.g. mobile phone with video and audio recording capabilities, webcam, digital camera, etc.)

Course Outline & Structure

Inspire Education has clustered the CHC52015 to create a more effective and easy to follow learning experience. By grouping together similar course units, we have minimised the amount of repetitive course work you have to do to gain your qualification.

This means that you only need to complete 7 workbooks to complete your course instead of studying and submitting requirements for each unit individually.

You will complete a Personal Learning Plan Evaluation as part of your enrolment. You will then be provided with a training plan that identifies your Cohort, taking into account your existing level of relevant knowledge and skills. The amount of training and support required for each learner will vary on these 4 Cohorts:

  • Beginner (Full Study Model) – Limited relevant knowledge or skill in the competence contained in this qualification. No recent related industry experience. Study hours is up to 990 hours
  • Intermediate (Partial Study Model) – Moderate relevant knowledge and skill with limited recent related industry experience. Study hours is up to 830 hours
  • Advanced (Partial Recognition Pathway) – Extensive relevant knowledge and skill with recent related industry work experience of 1 year or more. Study hours is up to 630 hours
  • Expert (Assessment only) – Current industry experience of 2 or more years and extensive relevant knowledge and skill. These candidates are recommended to undertake a full recognition pathway. Study hours is up to 504 hours

Expected Study Hours: There are up to 990 study hours for this course (including Vocational Placement), depending on your industry experience and relevant knowledge.

Assessment Methods

Assessment methods for this course include a combination of questioning, product-based methods, portfolio, direct observation, and third-party evidence. These will give you maximum opportunity to develop your knowledge in community services and specialise in case management.

Vocational Placement

Due to units containing mandatory workplace skills component, students will undertake a minimum of 100 hours to a maximum of 240 hours of vocational placement within a registered and approved organisation. Students are required to complete Subjects 1-6 before entering their Vocational Placement.

Important: Please read the requirements for the Diploma of Community Services when choosing a location for your Vocational Placement  here >> Vocational Placement Requirements

Your Vocational Placement Provider must provide access to:

  • At least three (3) clients with access to services based on socio-cultural information gathered
  • Organisational policies and procedures
  • Workplace documents
  • Two (2) workers in the vocational placement facility
  • Use of suitable facilities, equipment, and resources

Note: Students may be required to complete a Police Check, Blue Card or Working With Children Check prior to commencing their vocational placement at their chosen facility. Any costs will be shouldered by the student. For students planning to do their vocational placement in Queensland, the National Health and Medical Research Council recommends immunisation for hepatitis A, hepatitis B, and influenza. Similar regulations in other states and territories may also apply to you.

Recognition of Prior Learning (RPL)

Inspire Education has a Recognition of Prior Learning (RPL) Policy to ensure that an individual’s prior learning, achieved through formal and informal training, work experience or other life experiences, is appropriately recognised. This recognition may assist students to progress faster through a unit of competency, or allow the student full credit.

See the RPL Guide for more information on this process and how to apply.

^To enrol now, pay only the upfront fee and take advantage of easy monthly payments for the remaining course balance. View the course information pack for complete pricing details.