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Your FREE Diploma of Community Services (Case Management) Course Info Pack Includes:

✓  Full Course Outline

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Course Description

The Diploma of Community Services (Case Management) is Australia’s latest community services training course. It is ideal for those who want to develop their career in the community services sector by gaining the latest nationally accredited qualification for case managers and community workers.

Inspire Education’s (RTO# 32067) Diploma in Social Work will give you the practical skills and experience you need to pursue a range of roles in a community organisation.

Community development projects can vary, and focus on youth support, aged care, mental health, child protection, correctional service, welfare services, or health persons at risk.

This particular community services course specialises in Case Management. It will give you essential skills and knowledge to work in a range of community organisations, with a wide range of people. These could include children and young people, families, older people, clients from culturally diverse backgrounds, and many more.

Turn your passion for serving your community into a full career with one of the most sought after qualifications in the growing community services sector!

Where Can the Diploma of Community Services (Case Management) Take Your Career in the Community Services Sector?

As the most current nationally recognised and accredited community services diploma, this qualification with a specialisation in Case Management is ideal for anyone who wants to pursue a range of job opportunities in the community service sector.

It is also a commonly chosen course for existing workers in the community sector that want to gain a formal qualification.

Community services students pursue a range of job titles after completing their Diploma course in Community Services, including:

  • Welfare Support Worker
  • Community Care Manager/Coordinator
  • Coordinator of Volunteer Work
  • Family Services Coordinator
  • Support Facilitator
  • Community Program Coordinator
  • Case Worker
  • Case Coordinator
  • Care Manager
  • Social Support Worker
  • Welfare Services Worker

Looking at Australia’s social worker jobs outlook will give you a glimpse of the jobs you can take on—possible tasks, salary information, skill level required, and industry growth forecast. Click on the links to explore where the Diploma of Community Services can take you.

Inspire works with a range of reputable parties to market and recruit for national qualifications and courses. Students of Inspire Education may be recruited by other parties under specific arrangements.

Yes!  We price match.  Want to study with Inspire, but have found a cheaper, equivalent course elsewhere? If so, let us know!  We want to help you ‘Find your Spark’ – so talk to us, and we’ll do our best to match their price! Ask us now!  Call 1800 506 509 for more information. Terms and conditions apply.

Course Details

Course Code:

Course Name:

CHC52015 Diploma of Community Services (Case Management)

Course Duration:

Expected Study Hours:

12 months Up to 1,150 hours (including Vocational Placement)

Delivery Methods:


Mixed Mode Start any time for Online Self-Paced!
Study at Your Own Pace

Study at Your Own Pace or Choose from a Range of Flexible Study Options

Lowest Fees in Australia

Enrol in the Best Courses, for Some of the Lowest Fees in Australia

Best Possible Training and Support

Enjoy the Best Possible Training and Support from Passionate Trainers

Course Delivery Options & Duration

Course Delivery

Inspire Education (RTO# 32067) delivers the CHC52015 Diploma of Community Services online, and through Mixed Mode Delivery. This means students complete this social work diploma at their own pace, using Inspire’s online student portal. Delivery includes face-to-face webinars, self-paced study, directed research, and online learning and assessment materials and activities.

Online study is ideal if you want to learn according to your own schedule, and gain your qualification as fast as you can. You can study at your own pace with full trainer support throughout your studies. Your course materials are accessed online, so you are free to work on your course in your own time, from anywhere in Australia.

This online Diploma Community Services course can be studied from anywhere in Australia, including Sydney, Melbourne, Brisbane, Adelaide, and Perth – as well as other cities, remote communities, or anywhere with internet access.

Being online, this CHC52015 course has a rolling intake throughout the year. This means you can enrol and start your course straight away, or on your preferred start date.

Please read our policies and procedures in the Inspire student handbook before enrolling by clicking here.

Course Duration:

You will have up to 12 months starting from your commencement date to complete the Self-Paced Online course. Students can enrol anytime during the year under this delivery method.

What Will You Learn in the Community Services Course?

Studying your Diploma of Community Services online will prepare you for a rewarding career in the community services industry.

You will learn how to fulfil the critical functions of case management as workers involved in the managing, coordinating, and/or delivering of person-centered services to individuals, groups, and communities, and contributing to the community services industry.

Other critical skills and knowledge you will learn are the Australian legal and ethical frameworks you need to follow as a community service worker, how to develop, facilitate and review all aspects of case management, and how to develop and implement service programs as a member of the community services industry.

In the Case Management specialisation of the CHC52015, your additional focus will be on how to provide case management supervision, facilitate workplace debriefing and support processes, and also lead and manage team effectiveness.

Additionally, throughout our Community Services course you will learn practical skills to help you work and communicate effectively in the community services sector, follow and improve professional practice, and undertake project work.

Entry Requirements

There are no entry requirements for this course; however, it is recommended that students:

  • Are at least 18 years old
  • Have sound language and literacy skills (at least Year 10 English, or equivalent)
  • Have basic computer skills

Students are required to:

  • Obtain a Unique Student Identifier (USI)
  • Provide a valid ID with his/her picture and signature
  • Undertake a Language, Literacy and Numeracy Evaluation
  • Undertake a Personal Learning Plan Evaluation before accessing the course materials and commencing studies

All students considering a self-paced online course should give consideration to the following prior to enrolment:

  • Ability to access any required technologies
  • Information technology skills in accessing and using online programs
  • Experience and self-motivation to learn on their own
  • Competing pressures, such as work and family commitments, that may impact self-paced study time

Take our “Online Study Readiness Survey” to do a self-assessment! Visit the Inspire FAQ page for more info.

Qualification Pathways

The CHC52015 Diploma of Community Services reflects the roles of community services, case management workers involved in the managing, coordinating and/or delivering of person-centered services to individuals, groups and communities.

Once enrolled, you may also consider further study to complement your case management skills, with courses such as:

Course Units

The CHC52015 Diploma of Community Services (Case Management) is made up of 16 units in total, which covers 8 core units and 8 elective units, including the required electives to specialise in case management.

Core Units:

CHCCCS007 – Develop and implement service programs
– Develop workplace communication strategies
– Analyse impacts of sociological factors on clients in community work and services
– Manage and promote diversity
– Manage legal and ethical compliance
– Facilitate workplace debriefing and support processes
– Reflect on and improve own professional practice
– Manage work health and safety

The following electives are required to gain a specialisation in case management.

Case Management Specialisation Units:

CHCCCS004 – Assess co-existing needs
– Coordinate complex case requirements
– Develop, facilitate and review all aspects of case management
– Provide case management supervision

Additional electives have been chosen to complete your course and ensure you have a holistic and flexible set of skills for the community services industry.

Other Elective Units:

BSBPMG522 – Undertake project work
BSBWOR502 – Lead and manage team effectiveness
BSBPEF501 – Manage personal and professional development
BSBTWK503 – Manage meetings

Resources Provided by Inspire

To support you in your online Community Services course, Inspire will provide:

  • Access to a student account in the Learning Management System (LMS) for submission
  • Learning Materials and Assessment Workbooks
  • Simulations, where applicable
  • Templates for completing Project Documents

Resources Supplied by the Student

To complete your online Community Services course, you will need to arrange access to:

  • Computer with:
    • Internet access through Google Chrome
    • MS Word, PowerPoint, or equivalent applications
    • Adobe Acrobat Reader
  • At least five (5) people who have email accounts
  • At least four (4) volunteers for the role-play task
  • A video-recording device (e.g. mobile phone with video and audio recording capabilities, webcam, digital camera, etc.)

Course Outline & Structure

Inspire Education has clustered the CHC52015 to create a more effective and easy to follow learning experience. By grouping together similar course units, we have minimised the amount of repetitive course work you have to do to gain your qualification.

This means that you only need to complete 7 workbooks (including Skills Workbook) to complete your course instead of studying and submitting requirements for each unit individually.

You will complete a Personal Learning Plan Evaluation as part of your enrolment. You will then be provided with a training plan that identifies your Cohort, taking into account your existing level of relevant knowledge and skills.

The amount of training and support required for each learner will vary on these 4 Cohorts:

  • Beginner (Full Study Model) – Limited relevant knowledge or skill in the competence contained in this qualification. No recent related industry experience. Study hours is up to 1150 hours
  • Intermediate (Partial Study Model) – Moderate relevant knowledge and skill with limited recent related industry experience. Study hours is up to 850 hours
  • Advanced (Partial Recognition Pathway) – Learners who have previously worked in a community services role without any recent industry experience; includes learners who may be working in a role related to community services for their own business without any formal qualifications for at least a year; also includes learners who have previously completed superseded versions of this qualification. Study hours is up to 640 hours
  • Expert (Assessment only) – Learners who are currently working in a role related to case management, or any similar roles for the last 3 years; these candidates are recommended to undertake a full recognition pathway. Study hours is up to 460 hours

Expected Study Hours

There are up to 1150 study hours for this course (including Vocational Placement), depending on your industry experience and relevant knowledge.

Assessment Methods

Assessment is conducted using a combination of Questioning (e.g. written questions/questionnaire, knowledge assessment, self-reflection, and self-evaluation), Product-based Methods (e.g. project, practical assessment, case study, and structured tasks), Portfolio (e.g. portfolio, skills workbook, workplace assessment workbook, and logbook), Direct Observation (e.g. assessments that involve observing the candidates as they complete tasks relevant to the requirements of the course), and Third-Party Evidence (e.g. observation, skills workbook, workplace assessment workbook, logbook, and third-party reports).

Vocational Placement

Due to units containing mandatory workplace skills components, students will undertake a minimum of 100 hours to a maximum of 240 hours of work placement within a registered and approved organisation.

Work placement is designed to ensure students gain hands on experience in a community organisation to demonstrate practical skills they have learned throughout the course.

Students are required to complete Subjects 1-6 before entering their Vocational Placement.

Important: Please read the requirements for the Diploma of Community Services when choosing a location for your Vocational Placement here >> Vocational Placement Requirements

Your Vocational Placement Provider must provide access to:

  • At least three (3) clients with access to services based on socio-cultural information gathered
  • Organisational policies and procedures
  • Workplace documents
  • Two (2) workers in the vocational placement facility
  • Use of suitable facilities, equipment, and resources

Note: Students may be required to complete a Police Check, Blue Card or Working With Children Check prior to commencing their vocational placement at their chosen facility. Any costs will be shouldered by the student. For students planning to do their vocational placement in Queensland, the National Health and Medical Research Council recommends immunisation for hepatitis A, hepatitis B, and influenza. Similar regulations in other states and territories may also apply to you.

Recognition of Prior Learning (RPL)

Inspire Education has a Recognition of Prior Learning (RPL) Policy to ensure that an individual’s prior learning, achieved through formal and informal training, practical experience, work experience, or other life experiences, is appropriately recognised.

To gain RPL, eligible students will need to supply evidence as either an existing worker in a related job, or from their past experience.

This recognition may assist students to progress faster through a unit of competency, or allow the student full credit.

See the RPL Guide for more information on this process and how to apply.

Career Pathways

Once you successfully complete the Diploma of Community Service, you can apply for many job opportunities in community organisations.  Career information provided by My Skills includes the following job outcomes:

  • Community Services Case Manager

After successful completion, you may also search for case managercase coordinator, or social worker to see all job opportunities available right now.

^To enrol now, pay only the upfront fee and take advantage of easy monthly payments for the remaining course balance. View the course information pack for complete pricing details.
*Payment plans and options are available to selected courses only. Course timetables only for courses that offer blended delivery option.