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Your FREE Cert IV Business (Operations) Course Info Pack Includes:

✓  Full Course Outline

✓  Latest Pricing and Promotions

✓  Payment Plans and Options*

✓  Latest Timetable* Information

Course Description

This latest business course, the Cert IV in Business (Operations) is perfect for those wanting to learn a broad range of skills for a business environment setting. As the latest nationally recognised training for the business sector, the qualification is ideal for someone who wants to expand their skills for use in their current roles, or someone who wishes to apply for a promotion.  This includes individuals who want a new job that requires business-related skills.

Inspire Education’s online business operations course is designed to give you useful skills that you can apply in a wide variety of business environments and situations! You will also gain a specialisation in business operations, useful in different industries and workplaces.

During your business certificate 4 online course, you will learn how to use digital technologies for collaboration at work, write complex documents, organise business meetings, and apply communication strategies.

You will also learn business plan research and development, business risk management processes, and customer service strategies as part of the business operations specialisation.

Where Can the Cert IV in Business (Operations) Take Your Career?

This online business operations course is perfect for anyone wishing to become a/an:

  • Office Manager
  • Personal Assistant
  • Office Administrator
  • Sustainability Manager
  • Sales Assistant
  • Sustainability Officer
  • Trade Coordinator
  • Exporter/Importer
  • Assistant Records Manager
  • Analyst
  • Customer Service Assistant
  • Administrator

Looking at Australia’s Executive Assistant-related jobs outlook will give you a glimpse of the jobs you can take on—possible tasks, salary information, skill level required, and industry growth forecast. Click on the links to explore where the Cert IV Business (Operations) qualification can take you.

Inspire works with a range of reputable parties to market and recruit for national qualification and courses. Students of Inspire Education may be recruited by other parties under specific arrangements.

Yes!  We price match.  Want to study with Inspire, but have found a cheaper, equivalent course elsewhere?
If so, let us know!  We want to help you ‘Find your Spark’ – so talk to us, and we’ll do our best to match their price!
Ask us now!  Call 1800 506 509 for more information.
Terms and conditions apply.

Course Details

Course Code:

Course Name:

BSB40120 Certificate IV in Business (Operations)

Course Duration:

Expected Study Hours:

Up to 12 Months Up to 615 hours, depending on your experience

Delivery Methods:


Mixed Mode Start any time for Online Self-Paced (Mixed Mode)!
Study at Your Own Pace

Study at Your Own Pace or Choose from a Range of Flexible Study Options

Lowest Fees in Australia

Enrol in the Best Courses, for Some of the Lowest Fees in Australia

Best Possible Training and Support

Enjoy the Best Possible Training and Support from Passionate Trainers

Course Delivery Options & Duration

Course Delivery

Inspire Education (RTO# 32067) delivers the BSB40120 Certificate IV in Business (Operations) online, and through Mixed Mode Delivery. This means students complete their course at their own pace, using Inspire’s online student portal. Delivery includes face-to-face webinars, self-paced study, workplace learning, directed research, and online learning and assessment materials and activities.

Online courses are ideal if you want to learn according to your own schedule, and gain your qualification as fast as you can to pursue career opportunities ASAP. You can study at your own pace with full trainer support throughout your studies. Your course materials are accessed online, so you are free to work on your course in your own time, from anywhere in Australia.

This online Cert IV Business course can be studied from anywhere in Australia, including Sydney, Melbourne, Brisbane, Adelaide, and Perth – as well as other cities, remote communities, or anywhere with internet access.

Being online, this BSB40120 course has a rolling intake throughout the year. This means you can enrol and start your course straight away, or on your preferred start date.

Please read our policies and procedures in the Inspire student handbook before enrolling by clicking here.

Course Duration

You will have up to 12 months starting from your commencement date to successfully complete the Self-Paced Online course. Students can enrol anytime during the year under this delivery method.

What Will You Learn in this Business Course?

The BSB40120 Cert IV in Business (Operations) online course prepares you with a set of skills that you will find useful in various workplace settings and situations.

During your business training, you will learn valuable administration and management skills – such as how to build and maintain business relationships, apply critical thinking to work practices/business analytics and business intelligence, write complex documents, project management skills, handle complex spreadsheets, contribute to overall business strategy, implement and monitor WHS policies, and apply communication strategies in the workplace.

Additionally, you will gain a specialisation in Business Operations, from business plan research and development, use of digital technologies for collaboration, to analysis and presentation of research information, applicable to any work environment.

Reach your goals with first-class business skills training, today with the right business course!

Entry Requirements

There are no formal requirements/prerequisites required to enter the Cert IV in Business (Operations). However, it is preferred that students:

  • Are 18 years or older
  • Have sound language, literacy, and numeracy skills (at least Year 10, or equivalent)

Students are also required to:

  • Obtain a Unique Student Identifier (USI)
  • Provide a valid ID with his/her picture and signature
  • Undertake a Language, Literacy and Numeracy Evaluation
  • Undertake a Personal Learning Plan Evaluation before accessing the course materials and commencing studies

All students considering a self-paced online course should give consideration to the following prior to enrolment:

  • Ability to access any required technologies
  • Information technology skills in accessing and using online programs
  • Experience and self-motivation to learn on their own
  • Competing pressures, such as work and family commitments, may impact self-paced study time

Take our “Online Study Readiness Survey” to do a self-assessment! Visit the Inspire FAQ page for more info.

Qualification Pathways

Students enrolled in this accredited course may wish to study other courses that will support them further in their industry. Other online business courses available for students may include:

Course Units

The latest business certificate online, BSB40120 Certificate IV in Business is comprised of a total of 12 units – 6 core units, 4 Business Operations specialisation units, and 2 elective units. These have been carefully selected to ensure they meet the needs of a wide range of business and administration professionals.

  • BSBCRT411 – Apply critical thinking to work practices
  • BSBTEC404 – Use digital technologies to collaborate in a work environment
  • BSBTWK401 – Build and maintain business relationships
  • BSBWHS411 – Implement and monitor WHS policies, procedures and programs
  • BSBWRT411 – Write complex documents
  • BSBXCM401 – Apply communication strategies in the workplace
  • BSBINS401 – Analyse and present research information
  • BSBOPS403 – Apply business risk management processes
  • BSBESB401 – Research and develop business plans
  • BSBOPS404 – Implement customer service strategies
  • BSBPEF502 – Develop and use emotional intelligence
  • BSBPEF402 – Develop personal work priorities

The BSB40120 Certificate IV in Business (Operations) is the latest business course, superseding both the BSB40215 Certificate IV in Business and the BSB40515 Certificate IV in Business Administration. For more information, please visit our BSB 7.0 Update FAQ page.

Resources Provided by Inspire

To support you in your studies Inspire will provide:

  • Access to a student account in the Learning Management System (LMS) for submission
  • Learning Materials and Assessment Workbooks
  • Case studies and simulations, where applicable
  • Templates for completing Project Documents
  • Access to relevant Act, Regulations and Standards
  • MYOB Student Edition

Resources Supplied by the Student

To complete your studies you will need to have access to:

  • Computer with:
    • Internet access through Google Chrome
    • MS Word, MS PowerPoint, or equivalent applications
    • Adobe Acrobat Reader
    • Printer and scanner
  • Headset for webinar participation (optional)
  • Video recording equipment (e.g. mobile phone, video recorder)

Course Outline & Structure

Expected Study Hours

There are a total of up to 615 expected study hours for this Certificate IV in Business online course, depending on your existing skills and knowledge.  To assess your knowledge, you will be asked to complete a Personal Learning Plan Evaluation after you enrol. Upon completion, you will be provided with a training plan that identifies your cohort, taking into account your existing level of knowledge and skill in this vocational area.

The amount of training and support required for each learner will vary according to their existing experience, knowledge and skills.

Inspire Education has identified four student cohorts:

  • Beginner Cohort (Full Study Model) – limited relevant knowledge or skill in the competence contained in this qualification. No recent related industry experience. Study hours is up to 615 hours
  • Intermediate Cohort (Partial Study Model) – moderate relevant knowledge and skill in the competence contained in this qualification. Minor recent related industry experience. Study hours is up to 475 hours
  • Advanced Cohort (Partial Recognition Pathway) – extensive relevant knowledge and skill in the competence contained in this qualification. This cohort includes those who worked previously in related roles, but don’t have recent related industry work experience; including those holding one or more of the qualifications specified below, but does not have any relevant, recent experience. Study hours is up to 375 hours
  • Expert Cohort (Assessment only) – consists of individuals currently working in business operations roles for more than 5 years, and has extensive relevant knowledge and skill in the competence contained in this qualification. These candidates are recommended to undertake a full recognition pathway. This includes candidates holding one or more of the qualifications below while practicing in a workplace. Study hours is up to 241 hours
    • BSB40215 Certificate IV in Business
    • BSB40315 Certificate IV in Customer Engagement
    • BSB40515 Certificate IV in Business Administration
    • BSB40615 Certificate IV in Business Sales
    • BSB41115 Certificate IV in International Trade
    • BSB41618 Certificate IV in Business (Procurement)
    • BSB41715 Certificate IV in Recordkeeping
    • BSB42315 Certificate IV in Environmental Management and Sustainability

Workplace Requirements

Students are recommended to have access to a workplace to undertake assessment.  Alternatively, students must have access to a safe environment to undertake simulations via simulated workplace pathway.  Access to the following resources is required to undertake the assessments:

  • Organisational Policies, Procedures and Legislative Requirements
  • At least four (4) different stakeholders involved in workplace processes related to business operations, including processes related to the production of complex documents
  • Risk Management Systems
    • At least two (2) risk management stakeholders in the workplace to consult with
    • At least two (2) individuals or groups within the organisation to refer identified risks to
  • Work Health and Safety Systems
    • At least two (2) current (in the last 5 years) work health and safety documentation
    • At least two (2) relevant people in the workplace to deliver a safety induction to
    • At least three (3) relevant personnel from the workplace to participate in a WHS consultation
  • At least six (6) volunteers to participate in various role play tasks
  • Sources of information on available digital collaborative technologies

Assessment Methods

Assessment is conducted using a combination of Questioning (e.g. written questions/questionnaire, knowledge assessment, self-reflection, and self-evaluation) and Product-based Methods* (e.g. projects, practical assessment, case study, and structured tasks).

*Students have the option to undertake assessments for certain subjects in the workplace or using the simulation environment

Recognition Of Prior Learning (RPL)

RPL is available to any learner who can provide evidence of competency for the units offered within the qualification.

See the RPL Guide for more information on this process and how to apply.

Career Pathways

Once you’ve gained this online business course, the Cert IV in Business (Operations), you are now qualified to advance your roles in business and administration and pursue a management career.  Career information provided by My Skills says that individuals who complete the Certificate IV are most often employed as:

  • Administrative Officer
  • Administrative Team Leader
  • Assistant Business Analyst
  • Assistant Security Analyst
  • Business Development Assistant

You can also search for administrative officer, assistant business analyst, and business development assistant to see all the Cert IV Business online career prospects and opportunities available right now.

^To enrol now, pay only the upfront fee and take advantage of easy monthly payments for the remaining course balance. View the course information pack for complete pricing details.
*Payment plans and options are available to selected courses only. Course timetables only for courses that offer blended delivery option.