How To Become A Community Support Worker: A Step-By-Step Guide

How To Become A Community Support Worker: A Step-By-Step Guide

This is Your Step-by-Step Guide to Become a Community Support Worker

Community welfare support is currently a large industry and there are many opportunities for those who want to be a community support worker.

Community welfare workers are also known as social support workers, social workers, welfare workers, and community service workers. Jobs in this industry work to promote the welfare of communities, families, individuals, and groups.

According to the Australian government, employment for social support workers will grow very strongly in the next few years.

But how do you become a social support worker?

how to become a community support worker infographic


Here are the steps to becoming a social worker:

Here’s what you should know:


Step 1: Study a Community Support Course to Get a Qualification

Getting a formal qualification now will jump start your career in this industry. This qualification will give you many job opportunities in the industry today.

The most recent nationally-accredited qualification for community services is the Diploma of Community Service with specialisation in Case Management (CHC52015). A large percentage of workers in the industry take the diploma course to work in welfare and case management services.

a. What Will You Learn Through this Course?

Through this course, you will learn to perform the responsibilities of a community support worker. These responsibilities include: promoting and implementing healthy behaviors and practices, advising clients on health-related matters, distributing informative or educational materials, and delivering other social services related actions.

The case management specialisation will cover case management supervision, workplace debriefing and support services, and leading and managing teams.

b. How long does this course take to finish?

A diploma course will take up to 12 months to finish. However, you can finish the qualification sooner if you enrol and work through a self-paced online course.

c. What are the requirements to enrol in this course?

The Diploma of Community Services (Case Management) will give you the educational requirement to work in community and case management services. There are no formal entry requirements for this course, but students should:

  • Be at least 18 years of age
  • Have sound language and literacy skills (at least Year 10 or equivalent)
  • Have proficient computer skills and access to the Internet


Step 2: Get Actual Work Experience Through the Vocational Placement


The Diploma course will require you to perform the tasks of a community service and case management worker in the vocational placement.

You will complete the vocational placement in a registered and approved organisation. The vocational placement aims to give you actual work experience.

The vocational placement lasts for a minimum of 100 hours.

Why is having actual work experience important?

  • You will know how to carry out tasks for the role
  • Employers will prioritise you for having actual work experience
  • You will have referrals form the vocational placement
  • It will give you an expanded professional network that will help you pursue roles in community services

You should get the Diploma of Community Services if you wish to migrate and be assessed as a welfare worker in Australia.


Step 3: Apply as a Community Support Worker

Employment for this job role is predicted to grow strongly in the next ten years, according to the Australian Government. Additionally, this job role is in demand all over Australia which means that there are opportunities everywhere.

The career opportunities in this industry are:

  • Community Worker
  • Case Management Worker
  • Family Support Worker
  • Youth Worker
  • Disabilities Services Officer
  • Residential Care Officer
  • Parole or Probation Officer

You can look for employment opportunities in online job boards such as Seek, Gumtree, and Linkedin.


Community Welfare Worker Salary

The annual salary of workers in this industry is $65,200.

This is about $1328.00 per week.


Responsibilities and Skills of a Community Support Worker

What are the roles and responsibilities of a support worker?

  • Plan, develop, and implement service programs
  • Assess the needs of clients and the nature and extent of their difficulties
  • Monitor and report on clients’ progress
  • Supervise offenders on probation and parole
  • Assist the youth with social, financial, and emotional problems

What are the skills of a successful community services worker?

  • Communication Skills – This is used to obtain and convey information to clients.
  • Empathy – A successful worker in this industry empathises with clients and understands their problems.
  • Organisation and Coordination – Both are used in the planning, development, and implementation of service programs.



Community workers are highly in-demand now and there are many opportunities for you to work in community services. If you wish to be a community services worker, then you can take the Diploma in Community Services to jump-start your career.

The steps to becoming a community worker are:

  • Take a Diploma in Community Services with specialisation in Case Management (CHC52015) to get a qualification. The Diploma course is the leading qualification in the industry and it will make you stand out from the competition.
  • Get actual work experience in the vocational placement. This will be important in teaching you the actual duties of a community worker.
  • Apply for a community services role. Having a Diploma qualification and working in the vocational placement will attract more opportunities from employers.

The things you need to know about this role are:

  • The weekly income of workers in this industry is $1328.00
  • Their tasks include assessing the needs of clients, creating service programs, and monitoring and reporting the progress of clients. They can also supervise offenders in parole and probation.
  • The important skills of workers in this industry are communication skills, empathy, and organisation and coordination.

Taking the Diploma in Community Services now will open up many opportunities for you to work in the industry as it is a leading qualification.

If you have any questions about starting your career in this industry, please enquire now by clicking here.

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