Certificate IV in Frontline Management (BSB40807) Course Units
Core Units (4 total)
BSBMGT401A— Show leadership in the workplace BSBMGT402A— Implement operational plan BSBOHS407A— Monitor a safe workplace BSBWOR402A— Promote team effectiveness
Elective Units (choice of 6)
BSBCUS401A— Coordinate implementation of customer service strategies BSBCUS402A— Address customer needs BSBCUS403A— Implement customer service standards BSBFIA402A— Report on financial activity BSBADM409A— Coordinate business resources BSBINM401A— Implement workplace information system BSBINN301A— Promote innovation in a team environment BSBCMM401A— Make a presentation BSBITS401A— Maintain business technology BSBMGT403A— Implement continuous improvement BSBMGT404A— Lead and facilitate off-site staff BSBMKG413A— Promote products and services BSBPMG510A— Manage projects BSBREL401A— Establish networks BSBRES401A— Analyse and present research information BSBRSK401A— Identify risk and apply risk management processes BSBWOR401A— Establish effective workplace relationships BSBWOR404A— Develop work priorities BSBWRT401A— Write complex documents
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