Cert IV Frontline
Management - Course
Unit BSBWOR404A
Develop work
priorities
(information sourced
from NTIS website
http://www.ntis.gov.au/)
Description
This unit describes the
performance outcomes,
skills and knowledge
required to plan one's
own work schedules, to
monitor and to obtain
feedback on work
performance and
development. It also
addresses the
requirement to take
responsibility for one's
own career planning and
professional
development. No
licensing, legislative,
regulatory or
certification
requirements apply to
this unit at the time of
endorsement.
Employability Skills
This unit contains
employability skills.
Application Of Unit
This unit applies to
individuals who are
required to design their
own work schedules and
work plans, and to
establish priorities for
their work. They will
typically hold some
responsibilities for the
work of others and have
some autonomy in
relation to their own
role.
Unit Sector
No sector assigned
Performance criteria
|
Element |
|
Performance
criteria |
| 1. |
Plan and
complete own
work schedule |
|
|
1.1 |
Prepare
Workgroup
plans
which
reflect
consideration
of
resources,
client
needs
and
workgroup
targets
|
|
1.2 |
Analyse
and
incorporate
Work
objectives
and
priorities
into
personal
schedules
and
responsibilities
|
|
1.3 |
Identify
Factors
affecting
the
achievement
of work
objectives
and
establish
contingencies
and
incorporate
them
into
work
plans
|
|
1.4 |
Efficiently
and
effectively
use
Business
technology
to
manage
and
monitor
planning
completion
and
scheduling
of tasks
|
|
| 2. |
Monitor own
work performance |
|
|
2.1 |
Identify
and
analysed
personal
performance
standards
through
self-assessment
and
feedback
from
others
on the
achievement
of work
objectives
|
|
2.2 |
Seek and
evaluate
Feedback
on
performance
from
colleagues
and
clients
in the
context
of
individual
and
group
requirements
|
|
2.3 |
Routinely
identify
and
report
on
variations
in the
quality
of
service
and
performance
in
accordance
with
organisational
requirements
|
|
| 3. |
Coordinate
professional
development |
|
|
3.1 |
Assess
personal
knowledge
and
skills
against
organisational
benchmarks
to
determine
development
needs
and
priorities
|
|
3.2 |
Research
and plan
for
sources
and
opportunities
for
improvement
in
liaison
with
colleagues
|
|
3.3 |
Use
Feedback
to
identify
and
develop
ways to
improve
competence
within
available
opportunities
|
|
3.4 |
Identify,
access
and
complete
new
skills
professional
development
activities
to
facilitate
continuous
learning
and
career
development
|
|
3.5 |
Store
and
maintain
records
and
documents
relating
to
achievements
and
assessments
in
accordance
with
organisational
requirements
|
|
Skills and Knowledge
Required skills
-
learning skills
to recognise and
develop new and
necessary skills and
knowledge
-
literacy skills
to understand the
organisation's
policies, procedures
and communications,
to write personal
work plans and
professional
development plans,
and to request and
receive feedback
about performance
-
organising skills
to prioritise,
manage time and meet
deadlines
-
problem solving
skills to develop
contingency plans
Required knowledge
-
knowledge of
relevant business
technology
applications to
schedule tasks and
plan work
-
knowledge of
techniques to
prepare personal
plans and establish
priorities
-
methods to
identify and
prioritise personal
learning needs
-
understanding of
a range of
professional
development options
-
understanding of
methods to elicit,
analyse and
interpret feedback
-
understanding of
methods to evaluate
own performance
Range statement
The range statement
relates to the unit of
competency as a whole.
It allows for different
work environments and
situations that may
affect performance. Bold
italicised wording, if
used in the performance
criteria, is detailed
below. Essential
operating conditions
that may be present with
training and assessment
(depending on the work
situation, needs of the
candidate, accessibility
of the item, and local
industry and regional
contexts) may also be
included.
|
|
|
|
|
Workgroup plans
may include:
|
|
|
|
Work
objectives
may include:
|
|
|
|
Factors
affecting the
achievement of
work objectives
may include:
|
|
-
budget
constraints
-
competing
work demands
-
environmental
factors such
as time,
weather, etc
-
personnel
-
resource
and
materials
availability
-
technology/equipment
breakdowns
-
unforeseen
incidents
|
|
Business
technology
may include:
|
|
|
|
Feedback on
performance
may include:
|
|
-
formal/informal
performance
appraisals
-
obtaining
comments
from clients
-
obtaining
comments
from
supervisors
and
colleagues
-
personal,
reflective
behaviour
strategies
-
routine
organisational
methods for
monitoring
service
delivery
|
|
Professional
development
activities
may include:
|
|
-
career
planning/development
-
coaching,
mentoring
and/or
supervision
-
formal/informal
learning
programs
-
internal/external
training
provision
-
performance
appraisals
-
personal
study
-
Recognition
of Prior
Learning
-
work
experience/exchange/opportunities
-
workplace
skills
assessment
|
Evidence guide
The evidence guide
provides advice on
assessment and must be
read in conjunction with
the performance
criteria, required
skills and knowledge,
range statement and the
Assessment Guidelines
for the Training
Package.
|
|
|
|
| Overview
of assessment |
|
|
| Critical
aspects for
assessment and
evidence
required to
demonstrate
competency in
this unit |
|
Evidence of
the following is
essential:
-
preparing
and
communicating
own work
plan
-
scheduling
work
objectives
and tasks to
support the
achievement
of goals
-
seeking
and acting
on feedback
from clients
and
colleagues
-
reviewing
own work
performance
against
achievements
through
self-assessment
-
accessing
learning
opportunities
to extend
own personal
work
competencies
-
using
business
technology
to monitor
self
development.
|
| Context
of and specific
resources for
assessment |
|
Assessment
must ensure:
|
| Method of
assessment |
|
A range of
assessment
methods should
be used to
assess practical
skills and
knowledge. The
following
examples are
appropriate for
this unit:
-
direct
questioning
combined
with review
of
portfolios
of evidence
and third
party
workplace
reports of
on-the-job
performance
by the
candidate
-
observation
of
performance
in role
plays
-
observation
of
presentations
-
review of
work and
professional
development
plans.
|
| Guidance
information for
assessment |
|
Holistic
assessment with
other units
relevant to the
industry sector,
workplace and
job role is
recommended, for
example:
|
|
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