Cert IV Frontline
Management - Course
Unit BSBRES401A
Analyse and present
research information
(information sourced
from NTIS website
http://www.ntis.gov.au/)
Description
This unit describes the
performance outcomes,
skills and knowledge
required to gather,
organise and present
workplace information
using available systems.
No licensing,
legislative, regulatory
or certification
requirements apply to
this unit at the time of
endorsement.
Employability Skills
This unit contains
employability skills.
Application Of Unit
This unit applies to
individuals who are
required to apply their
broad knowledge of the
work environment to
analysis and research
tasks. They may have
responsibility to
provide guidance or to
delegate aspects of
these tasks to others.
Unit Sector
No sector assigned
Performance criteria
|
Element |
|
Performance
criteria |
| 1. |
Gather and
organise
information |
|
|
1.1 |
Gather
and
organise
information
in a
format
suitable
for
analysis,
interpretation
and
dissemination
in
accordance
with
organisational
requirements
|
|
1.2 |
Access
information
held by
the
organisation
ensuring
accuracy
and
relevance
in line
with
established
organisational
requirements
|
|
1.3 |
Ensure
that
methods
of
collecting
information
are
reliable
and make
efficient
use of
resources
in
accordance
with
organisational
requirements
|
|
1.4 |
Identify
research
requirements
for
combining
online
research
with
non-electronic
sources
of
information
|
|
1.5 |
Use
business
technology
to
access,
organise
and
monitor
information
in
accordance
with
organisational
requirements
|
|
1.6 |
Update,
modify,
maintain
and
store
information,
in
accordance
with
organisational
requirements
|
|
| 2. |
Research and
analyse
information |
|
|
2.1 |
Clearly
define
objectives
of
research
ensuring
consistency
with
organisational
requirements
|
|
2.2 |
Ensure
that
data and
research
strategies
used are
valid
and
relevant
to the
requirements
of the
research
and make
efficient
use of
available
resources
|
|
2.3 |
Identify
key
words
and
phrases
for use
as part
of any
online
search
strategy,
including
the use
of
Boolean
operators
and
other
search
tools
|
|
2.4 |
Use
reliable
methods
of data
analysis
that are
suitable
to
research
purposes
|
|
2.5 |
Ensure
that
assumptions
and
conclusions
used in
analyses
are
clear,
justified,
supported
by
evidence
and
consistent
with
research
and
business
objectives
|
|
| 3. |
Present
information |
|
|
3.1 |
Present
recommendations
and
issues
in an
appropriate
format,
style
and
structure
using
suitable
business
technology
|
|
3.2 |
Structure
and
format
reports
in a
clear
manner
that
conforms
to
organisational
requirements
|
|
3.3 |
Report
and
distribute
research
findings
in
accordance
with
organisational
requirements
|
|
3.4 |
Obtain
feedback
and
comments
on
suitability
and
sufficiency
of
findings
in
accordance
with
organisational
requirements
|
|
Skills and Knowledge
Required skills
-
literacy skills
to read, write and
understand a variety
of texts; and to
edit and proofread
documents to ensure
clarity of meaning,
accuracy and
consistency of
information
-
problem-solving
skills to deal with
information which is
contradictory,
ambiguous,
inconsistent or
inadequate
-
technology skills
to select and use
technology
appropriate to a
task
-
research skills
to identify and
access information.
Required knowledge
-
key provisions of
relevant legislation
from all levels of
government that may
affect aspects of
business operations,
such as:
-
organisational
record
keeping/filing
systems, security
procedures and safe
recording practices
-
organisational
policies and
procedures relating
to distribution of
workplace
information, and
legal and ethical
obligations
-
research
processes and
strategies to
identify new sources
(online and print)
of information and
to use them most
efficiently and
effectively.
Range statement
The range statement
relates to the unit of
competency as a whole.
It allows for different
work environments and
situations that may
affect performance. Bold
italicised wording, if
used in the performance
criteria, is detailed
below. Essential
operating conditions
that may be present with
training and assessment
(depending on the work
situation, needs of the
candidate, accessibility
of the item, and local
industry and regional
contexts) may also be
included.
|
|
|
|
|
Information
may include:
|
|
-
computer
databases
(library
catalogue,
customer
records,
subscription
database,
internet)
-
computer
files
(letters,
memos and
other
documents)
-
correspondence
(faxes,
memos,
letters,
email)
-
financial
figures
-
forms
(insurance
forms,
membership
forms)
-
information
on training
needs
-
invoices
(from
suppliers,
to debtors)
-
marketing
reports/plans/budgets
-
personnel
records
(personal
details,
salary
rates)
-
production
targets
-
sales
records
(monthly
forecasts,
targets
achieved)
|
|
Organisational
requirements
may include:
|
|
-
anti-discrimination
and related
policy
-
business
and
performance
plans
-
Code of
Conduct/Code
of Ethics
-
defined
resource
parameters
-
ethical
standards
-
goals,
objectives,
plans,
systems and
processes
-
information
protocols
-
legal and
organisational
policies,
guidelines
and
requirements
-
management
and
accountability
channels
-
OHS
policies,
procedures
and programs
-
procedures
for updating
records
-
quality
assurance
and/or
procedures
manuals
-
security
and
confidentiality
requirements
|
|
Methods
of collecting
information
may include:
|
|
-
checking
research
provided by
others
-
checking
written
material
including
referrals
and client
files
-
individual
research
-
information
from other
organisations
-
interviews
with
colleagues/customers
-
observation
and
listening
-
previous
file records
-
questioning
(in person
or indirect)
-
recruitment
applications
and other
forms
|
|
Business
technology
may include:
|
|
-
answering
machine
-
computer
-
fax
machine
-
photocopier
-
telephone
|
|
Objectives of
research
may include:
|
|
|
|
Research
strategies
may include:
|
|
|
|
Key
words and
phrases
may include:
|
|
-
American
spellings
when
searching
online
-
cultural
or
geographic
terms
-
using
different
thesauri in
different
databases
|
|
Boolean
operators
may include:
|
|
|
|
Methods
of data analysis
may include:
|
|
|
|
Business
objectives
may include:
|
|
-
business
planning
-
financial
performance
-
flexibility,
responsiveness
-
interpersonal
communication
-
marketing
and customer
service
-
organisational
values and
behaviours
-
people
management
-
work
procedures
and quality
assurance
manuals
|
|
Feedback
may include:
|
|
-
audit
documentation
and reports
-
comments
from clients
and
colleagues
-
customer
satisfaction
questionnaires
-
quality
assurance
data
-
returned
goods
|
Evidence guide
The evidence guide
provides advice on
assessment and must be
read in conjunction with
the performance
criteria, required
skills and knowledge,
range statement and the
Assessment Guidelines
for the Training
Package.
|
|
|
|
| Overview
of assessment |
|
|
| Critical
aspects for
assessment and
evidence
required to
demonstrate
competency in
this unit |
|
Evidence of
the following is
essential:
-
presenting
information
and data
-
maintaining
and handling
data and
documents
systematically
-
analysing
and
interpreting
data to
support
organisational
activities
-
knowledge
of research
processes
and
strategies
to identify
new sources
of
information.
|
| Context
of and specific
resources for
assessment |
|
Assessment
must ensure:
-
access to
an actual
workplace or
simulated
environment
-
access to
office
equipment
and
resources
-
examples
of research
tasks and
resources.
|
| Method of
assessment |
|
A range of
assessment
methods should
be used to
assess practical
skills and
knowledge. The
following
examples are
appropriate for
this unit:
-
direct
questioning
combined
with review
of
portfolios
of evidence
and third
party
workplace
reports of
on-the-job
performance
by the
candidate
-
analysis
of responses
to case
studies and
scenarios
-
demonstration
of
techniques
-
observation
of
presentations
-
review of
documentation
outlining
recommendations
and issues
-
review of
reports
outlining
research
findings.
|
| Guidance
information for
assessment |
|
Holistic
assessment with
other units
relevant to the
industry sector,
workplace and
job role is
recommended, for
example:
|
|
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