Cert IV Frontline
Management - Course
Unit BSBREL401A
Establish networks
(information sourced
from NTIS website
http://www.ntis.gov.au/)
Description
This unit describes the
performance outcomes,
skills and knowledge
required to develop and
maintain effective work
relationships and
networks. It covers the
relationship building
and negotiation skills
required by workers
within an organisation
as well as freelance or
contract workers. No
licensing, legislative,
regulatory or
certification
requirements apply to
this unit at the time of
endorsement.
Employability Skills
This unit contains
employability skills.
Application Of Unit
This unit applies to
individuals with a broad
knowledge of networking
and negotiation who
contribute well
developed skills in
creating solutions to
unpredictable problems
through analysis and
evaluation of
information from a
variety of sources. They
may have responsibility
to provide guidance or
to delegate aspects of
tasks to others.
Unit Sector
No sector assigned
Performance criteria
|
Element |
|
Performance
criteria |
| 1. |
Develop and
maintain
business
networks |
|
|
1.1 |
Use
appropriate
network
strategies
to
establish
and
maintain
relationships
that
promote
the
development
of
business
opportunities
|
|
1.2 |
Identify
and
pursue
network
opportunities
to
maximise
a range
of
contacts
|
|
1.3 |
Communicate
information
regarding
new
networks
to
inform
individuals,
colleagues
and
clients
of
potential
benefits
|
|
1.4 |
Participate
in
professional
networks
and
associations
to
obtain
and
maintain
personal
knowledge
and
skills
|
|
| 2. |
Establish
and maintain
business
relationships |
|
|
2.1 |
Develop
and
maintain
relationships
to
promote
benefits
consistent
with
organisational/client
requirements
|
|
2.2 |
Gain and
maintain
trust
and
confidence
of
contacts
through
demonstration
of high
standards
of
business
practices
|
|
2.3 |
Use a
high
level of
negotiation
skills
to
encourage
positive
outcomes
|
|
2.4 |
Identify
difficult
situations
and
negotiate
solutions
using
collaborative
problem-solving
techniques
|
|
2.5 |
Seek
specialist
advice
in the
development
of
contacts
where
appropriate
|
|
| 3. |
Promote the
relationship |
|
|
3.1 |
Develop
strategies
to
represent
and
promote
the
interests
and
requirements
of the
relationship
|
|
3.2 |
Use
appropriate
presentation
skills
to
communicate
the
goals
and
objectives
of the
relationship
|
|
3.3 |
Effectively
communicate
issues,
policies
and
practices
of the
relationship
to a
range of
audiences,
in
writing
and
verbally
|
|
3.4 |
Obtain
feedback
to
identify
and
develop
ways to
improve
promotional
activities
within
available
opportunities
|
|
Skills and Knowledge
Required skills
-
communication
skills to receive
and report on
feedback, to
maintain effective
relationships and to
manage conflict
-
culturally
appropriate
communication skills
to relate to people
from diverse
backgrounds and
people with diverse
abilities
-
leadership skills
to gain trust and
confidence of
clients and
colleagues
-
negotiation
skills to achieve
mutually acceptable
outcomes
-
technology skills
to support effective
communication and
presentation.
Required knowledge
-
client or
organisational
policies, plans and
procedures
-
related
organisations,
agencies and
networks
-
trends and
forecasts for
relevant industries,
services and
products.
Range statement
The range statement
relates to the unit of
competency as a whole.
It allows for different
work environments and
situations that may
affect performance. Bold
italicised wording, if
used in the performance
criteria, is detailed
below. Essential
operating conditions
that may be present with
training and assessment
(depending on the work
situation, needs of the
candidate, accessibility
of the item, and local
industry and regional
contexts) may also be
included.
|
|
|
|
|
Network
strategies
may include:
|
|
|
|
Professional
networks and
associations
may include:
|
|
-
advisory
committees
-
colleagues
-
committees
-
government
agencies
-
internal/external
customers
-
lobby
groups
-
local
inter-agency
groups
-
other
organisations
-
professional/occupational
associations
-
project
specific ad
hoc
consultative/reference
groups
-
specific
interest or
support
groups
-
suppliers
-
work team
|
|
Organisational/client
requirements
may be included
in:
|
|
-
access
and equity
principles
and
practices
-
defined
resource
parameters
-
ethical
standards
-
goals,
objectives,
plans,
systems and
processes
-
legal and
organisational
policies,
guidelines
and
requirements
-
marketing
plan
-
occupational
health and
safety
policies,
procedures
and programs
-
quality
and
continuous
improvement
processes
and
standards
-
quality
assurance
and/or
procedures
manuals
|
|
Negotiation
skills
may include:
|
|
|
|
Feedback
may include:
|
|
-
accuracy
and
sufficiency
of
information
-
appropriateness
of audience
-
benefits
to
organisation
-
impact of
message
-
liaison
with
networks
-
participation
of
competitors
-
use of
media
|
Evidence guide
The evidence guide
provides advice on
assessment and must be
read in conjunction with
the performance
criteria, required
skills and knowledge,
range statement and the
Assessment Guidelines
for the Training
Package.
|
|
|
|
| Overview
of assessment |
|
|
| Critical
aspects for
assessment and
evidence
required to
demonstrate
competency in
this unit |
|
Evidence of
the following is
essential:
-
establishing
contacts and
participating
in networks
-
identifying
opportunities
for
networking
-
knowledge
of related
organisations,
agencies and
networks
-
maintaining
records of
relevant
contacts.
|
| Context
of and specific
resources for
assessment |
|
Assessment
must ensure:
-
access to
an actual
workplace or
simulated
environment
-
access to
office
equipment
and
resources
-
access to
examples of
networking
strategies
and
documentation.
|
| Method of
assessment |
|
A range of
assessment
methods should
be used to
assess practical
skills and
knowledge. The
following
examples are
appropriate for
this unit:
-
direct
questioning
combined
with review
of
portfolios
of evidence
and third
party
workplace
reports of
on-the-job
performance
by the
candidate
-
review of
documentation
communicating
issues,
policies and
practices of
the
relationship
to a range
of audiences
-
evaluation
of
promotional
strategies
-
observation
of
negotiation
of solutions
between
groups and
individuals
-
observation
of
promotional
presentations.
|
| Guidance
information for
assessment |
|
Holistic
assessment with
other units
relevant to the
industry sector,
workplace and
job role is
recommended, for
example:
|
|
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