Cert IV Frontline
Management - Course
Unit BSBINM401A
Implement workplace
information system
(information sourced
from NTIS website
http://www.ntis.gov.au/)
Description
This unit describes the
performance outcomes,
skills and knowledge
required to implement
the workplace
information system. It
involves the
identification,
acquisition, initial
analysis and use of
appropriate information,
which plays a
significant part in the
organisation's
effectiveness. No
licensing, legislative,
regulatory or
certification
requirements apply to
this unit at the time of
endorsement.
Employability Skills
This unit contains
employability skills.
Application Of Unit
Frontline managers
play a significant role
in contributing to the
organisation's
effectiveness in
identifying, acquiring,
analysing and using
appropriate information.
At this level, work
will normally be carried
out within routine and
non routine methods and
procedures, which
require planning and
evaluation, leadership
and guidance of others,
and some discretion and
judgement.
Unit Sector
No sector assigned
Performance criteria
|
Element |
|
Performance
criteria |
| 1. |
Identify and
source
information
needs |
|
|
1.1 |
Determine
and
locate
information
required
by teams
|
|
1.2 |
Acquire
and
review
information
held by
the
organisation
to
determine
suitability,
accessibility,
currency
and
reliability
according
to
organisational
policies
|
|
| 2. |
Collect,
analyse and
report
information |
|
|
2.1 |
Collect
information,
which is
adequate
and
relevant
to the
needs of
teams,
in a
timely
manner
|
|
2.2 |
Ensure
information
is in a
format
suitable
for
analysis,
interpretation
and
dissemination
|
|
2.3 |
Analyse
information
to
identify
and
report
relevant
trends
and
developments
in terms
of the
needs
for
which it
was
acquired
|
|
| 3. |
Implement
information
systems |
|
|
3.1 |
Implement
management
information
systems
effectively
to
store,
retrieve
and
regularly
review
data for
decision
making
purposes
|
|
3.2 |
Use
technology
available
in the
work
area to
manage
information
effectively
|
|
3.3 |
Submit
recommendations
for
improving
the
information
system
to
designated
persons
and/or
groups
|
|
| 4. |
Prepare for
information
system changes |
|
|
4.1 |
Collect
information
about
information
system
future
needs in
consultation
with
colleagues,
including
those
who have
a
specialist
role in
resource
management
|
|
4.2 |
Ensure
estimates
of
information
system
future
needs
reflect
the
organisation's
business
plans,
and
customer
and
supplier
requirements
|
|
4.3 |
Support
proposals
to
secure
resources
by
clearly
presenting
submissions
that
describe
realistic
options,
benefits,
costs
and
outcomes
|
|
4.4 |
Prepare
team
members
to work
with new
technology
and
information
system
changes
|
|
Skills and Knowledge
Required skills
-
literacy skills
to work with
information, and to
research and present
information in ways
that are appropriate
to the work team
-
technology skills
to work with a range
of information
systems.
Required knowledge
Range statement
The range statement
relates to the unit of
competency as a whole.
It allows for different
work environments and
situations that may
affect performance. Bold
italicised wording, if
used in the performance
criteria, is detailed
below. Essential
operating conditions
that may be present with
training and assessment
(depending on the work
situation, needs of the
candidate, accessibility
of the item, and local
industry and regional
contexts) may also be
included.
|
|
|
|
|
Information
may include:
|
|
-
archived,
filed and
historical
background
data
-
continuous
improvement
and quality
assurance
data
-
data
available
internally
or
externally
-
data
shared and
retrieved in
various
forms such
as in
writing or
verbally,
electronically
or manually
-
financial
and
contractual
data
-
marketing
and
customer-related
data
-
organisational
performance
data
-
planning
and
organisational
documents
-
policies
and
procedures
|
|
Organisational
policies
may include:
|
|
-
guidelines
for decision
making
throughout
the
organisation
that link
the
formulation
of strategy
with its
implementation
-
sets of
accepted
actions
approved by
the
organisation
-
Standard
Operating
Procedures
|
|
Technology
may include:
|
|
-
computerised
systems and
software
such as
databases,
project
management
and word
processing
-
telecommunications
devices
-
any other
technology
used to
carry out
work roles
and
responsibilities
|
|
Designated
persons and/or
groups
may include:
|
|
-
groups
designated
in workplace
policies and
procedures
-
managers
or
supervisors
with
management
roles and
responsibilities
concerning
information
systems
-
other
stakeholders
accessing
the
information
system such
as customers
and service
providers
-
other
work groups
or teams
whose work
will be
affected by
the system
|
|
Colleagues
may include:
|
|
-
employees
at the same
level or
more senior
managers
-
occupational
health and
safety
committee
members and
other
specialists
-
people
from a range
of social,
cultural and
ethnic
backgrounds
and with a
range of
physical and
mental
abilities
-
team
members
|
|
Business plans
may include:
|
|
-
cash flow
projections
-
long-term
budgets/plans
-
operational
plans
-
short-term
budgets/plans
-
spreadsheet-based
financial
projections
-
targets
or key
performance
indicators
for
production,
productivity,
wastage,
sales,
income and
expenditure
|
Evidence guide
The evidence guide
provides advice on
assessment and must be
read in conjunction with
the performance
criteria, required
skills and knowledge,
range statement and the
Assessment Guidelines
for the Training
Package.
|
|
|
|
| Overview
of assessment |
|
|
| Critical
aspects for
assessment and
evidence
required to
demonstrate
competency in
this unit |
|
Evidence of
the following is
essential:
-
analysis
of the
information
that is
required for
the
effective
functioning
of the
team's work
together
-
knowledge
of the range
of
information
systems that
are, or
should be,
available in
the
workplace
-
ability
to recognise
what
information
system
changes and
improvements
will be
required in
the future.
|
| Context
of and specific
resources for
assessment |
|
Assessment
must ensure:
|
| Method of
assessment |
|
A range of
assessment
methods should
be used to
assess practical
skills and
knowledge. The
following
examples are
appropriate for
this unit:
-
demonstration
of
techniques
in working
with
information
management
systems
-
direct
questioning
combined
with review
of
portfolios
of evidence
and third
party
workplace
reports of
on-the-job
performance
by the
candidate
-
oral or
written
questioning
to assess
knowledge of
relevant
technology
-
review of
documentation
analysing
information
trends and
developments
-
written
reports on
future
information
system needs
-
review of
preparation
undertaken
for team
members to
work with
new
technology
and
information
system
changes.
|
| Guidance
information for
assessment |
|
Holistic
assessment with
other units
relevant to the
industry sector,
workplace and
job role is
recommended, for
example:
|
|
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