Cert IV Frontline
Management - Course
Unit BSBCMM401A
Make a presentation
(information sourced
from NTIS website
http://www.ntis.gov.au/)
Description
This unit covers the
performance outcomes,
skills and knowledge
required to prepare,
deliver and review a
presentation to a target
audience. No licensing,
legislative, regulatory
or certification
requirements apply to
this unit at the time of
endorsement.
Employability Skills
This unit contains
employability skills.
Application Of Unit
This unit applies to
individuals who may be
expected to make
presentations for a
range of purposes, such
as marketing, training,
promotions, etc. They
contribute well
developed communication
skills in presenting a
range of concepts and
ideas.
Unit Sector
No sector assigned
Performance criteria
|
Element |
|
Performance
criteria |
| 1. |
Prepare a
presentation |
|
|
1.1 |
Plan and
document
presentation
approach
and
intended
outcomes
|
|
1.2 |
Choose
presentation
strategies,
format
and
delivery
methods
that
match
the
characteristics
of the
target
audience,
location,
resources
and
personnel
needed
|
|
1.3 |
Select
presentation
aids,
materials
and
techniques
that
suit the
format
and
purpose
of the
presentation,
and will
enhance
audience
understanding
of key
concepts
and
central
ideas
|
|
1.4 |
Brief
others
involved
in the
presentation
on their
roles/responsibilities
within
the
presentation
|
|
1.5 |
Select
techniques
to
evaluate
presentation
effectiveness
|
|
| 2. |
Deliver a
presentation |
|
|
2.1 |
Explain
and
discuss
desired
outcomes
of the
presentation
with the
target
audience
|
|
2.2 |
Use
presentation
aids,
materials
and
examples
to
support
target
audience
understanding
of key
concepts
and
central
ideas
|
|
2.3 |
Monitor
non-verbal
and
verbal
communication
of
participants
to
promote
attainment
of
presentation
outcomes
|
|
2.4 |
Use
persuasive
communication
techniques
to
secure
audience
interest
|
|
2.5 |
Provide
opportunities
for
participants
to seek
clarification
on
central
ideas
and
concepts,
and
adjust
the
presentation
to meet
participant
needs
and
preferences
|
|
2.6 |
Summarise
key
concepts
and
ideas at
strategic
points
to
facilitate
participant
understanding
|
|
| 3. |
Review the
presentation |
|
|
3.1 |
Implement
techniques
to
review
the
effectiveness
of the
presentation
|
|
3.2 |
Seek and
discuss
reactions
to the
presentation
from
participants
or from
key
personnel
involved
in the
presentation
|
|
3.3 |
Utilise
feedback
from the
audience
or from
key
personnel
involved
in the
presentation
to make
changes
to
central
ideas
presented
|
|
Skills and Knowledge
Required skills
-
culturally
appropriate
communication skills
to relate to people
from diverse
backgrounds and
people with diverse
abilities
-
facilitation and
presentation skills
to communicate
central ideas of a
message in an
informative and
engaging manner, and
to utilise verbal
and non-verbal
techniques to
sustain participant
engagement
-
literacy skills
to prepare
presentation
information and to
write in a range of
styles for different
target audiences.
Required knowledge
-
data collection
methods that will
support review of
presentations
-
industry,
product/service
-
key provisions of
relevant legislation
from all forms of
government that may
affect aspects of
business operations,
such as:
-
principles of
effective
communication
-
range of
presentation aids
and materials
available to support
presentations.
Range statement
The range statement
relates to the unit of
competency as a whole.
It allows for different
work environments and
situations that may
affect performance. Bold
italicised wording, if
used in the performance
criteria, is detailed
below. Essential
operating conditions
that may be present with
training and assessment
(depending on the work
situation, needs of the
candidate, accessibility
of the item, and local
industry and regional
contexts) may also be
included.
|
|
|
|
|
Presentation
strategies
may involve:
|
|
|
|
Presentation
format and
delivery methods
may include:
|
|
-
advertising
copy
-
audio
-
direct
marketing
copy
-
individual
presentation
-
public
relations
copy
-
scripts
-
storyboards
-
team
presentation
-
verbal
presentation
-
video
-
visuals
|
|
Characteristics
may include:
|
|
-
age
-
cultural
and language
background
-
educational
background
or general
knowledge
-
gender
-
language,
literacy and
numeracy
needs
-
physical
ability
-
previous
experience
with the
topic
|
|
Presentation
aids and
materials
may include:
|
|
-
computer
simulations
and
presentations
-
diagrams,
charts and
posters
-
models
-
overhead
projector
-
paper-based
materials
-
video and
audio
recordings
-
whiteboard
|
|
Presentation
techniques
may include:
|
|
|
|
Techniques to
evaluate
presentation
effectiveness
may include:
|
|
|
Evidence guide
The evidence guide
provides advice on
assessment and must be
read in conjunction with
the performance
criteria, required
skills and knowledge,
range statement and the
Assessment Guidelines
for the Training
Package.
|
|
|
|
| Overview
of assessment |
|
|
| Critical
aspects for
assessment and
evidence
required to
demonstrate
competency in
this unit |
|
Evidence of
the following is
essential:
-
preparation,
delivery and
evaluation
of the
effectiveness
of at least
two
presentations
related to
the
candidate's
occupation
or area of
interest
-
knowledge
of the
principles
of effective
communication.
|
| Context
of and specific
resources for
assessment |
|
Assessment
must ensure:
-
access to
an actual
workplace or
simulated
environment
-
access to
office
equipment,
documentation
and
resources.
|
| Method of
assessment |
|
A range of
assessment
methods should
be used to
assess practical
skills and
knowledge. The
following
examples are
appropriate for
this unit:
-
demonstration
of
preparation,
delivery and
evaluation
of a
presentation
-
direct
questioning
combined
with review
of
portfolios
of evidence
and third
party
workplace
reports of
on-the-job
performance
by the
candidate
-
observation
of
presentations
-
review of
selected
presentation
aids,
materials
and
techniques
-
review of
briefing
provided for
others
involved in
the
presentation
-
evaluation
of
techniques
implemented
to review
the
effectiveness
of the
presentation.
|
| Guidance
information for
assessment |
|
Holistic
assessment with
other units
relevant to the
industry sector,
workplace and
job role is
recommended, for
example:
|
|
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