Cert IV Frontline
Management - Course
Unit BSBADM409A
Coordinate business
resources
(information sourced
from NTIS website
http://www.ntis.gov.au/)
Description
This unit describes the
performance outcomes,
skills and knowledge
required to determine
and analyse existing and
required resources,
their effective
application and the
accountability for their
use. No licensing,
legislative, regulatory
or certification
requirements apply to
this unit at the time of
endorsement.
Employability Skills
This unit contains
employability skills.
Application Of Unit
This unit applies to
individuals with a broad
knowledge of business
resources who contribute
well developed skills
and knowledge to ensure
adequate resources are
available to perform the
work of the organisation.
They may have
responsibility to
provide guidance or to
delegate aspects of
these tasks to others.
Unit Sector
No sector assigned
Performance criteria
|
Element |
|
Performance
criteria |
| 1. |
Determine
resource
requirements |
|
|
1.1 |
Determine
resource
requirements
in
accordance
with
business
and
operational
plans,
and
organisational
requirements
|
|
1.2 |
Provide
opportunities
to
individuals
and
workgroups
to
contribute
to the
identification
of
resource
requirements
|
|
1.3 |
Ensure
resource
expenditure
is
realistic
and
makes
efficient
use of
available
budget
resources
|
|
1.4 |
Present
recommendations
on
resource
requirements
in the
required
format,
style
and
structure
using
relevant
business
equipment
and
technology
|
|
| 2. |
Acquire and
allocate
resources |
|
|
2.1 |
Acquire
physical
resources
and
services
in
accordance
with
organisational
requirements
|
|
2.2 |
Check
resources
to
ensure
quality
and
quantity,
in line
with
service
agreements
|
|
2.3 |
Allocate
resources
promptly
to
enable
achievement
of
workgroup
objectives
|
|
2.4 |
Ensure
consultation
with
individuals
and
teams on
allocation
of
resources
is
participative
and is
conducted
using
appropriate
interpersonal
skills
|
|
| 3. |
Monitor and
report on
resource usage |
|
|
3.1 |
Measure
effectiveness
of
resource
planning,
and
assess
against
actual
costs,
identified
shortfalls
and
surpluses
|
|
3.2 |
Develop
and
implement
methods
of
monitoring
resource
use to
enable
timely
and
accurate
reporting
against
business
and
operational
plans
|
|
3.3 |
Identify
improvements
in
resource
planning
through
consultation
and
feedback,
and
implement
in
accordance
with
organisational
requirements
|
|
3.4 |
Maintain
records
concerning
equipment
and
resource
purchases,
in
accordance
with
organisational
requirements
|
|
Skills and Knowledge
Required skills
-
communication
skills to request
advice, to receive
feedback and to work
with a team
-
literacy skills
to draft complex
reports and to
display logical
information on
resource usage
-
numeracy skills
to interpret,
compare and
calculate resource
usage costs
-
planning skills
to schedule and
track resource use
and availability.
Required knowledge
-
common equipment
faults
-
functions of a
range of business
equipment
-
key provisions of
relevant legislation
from all forms of
government that may
affect aspects of
business operations,
such as:
-
organisational
policies, plans and
procedures
-
record management
processes and
techniques related
to maintenance
schedules.
Range statement
The range statement
relates to the unit of
competency as a whole.
It allows for different
work environments and
situations that may
affect performance. Bold
italicised wording, if
used in the performance
criteria, is detailed
below. Essential
operating conditions
that may be present with
training and assessment
(depending on the work
situation, needs of the
candidate, accessibility
of the item, and local
industry and regional
contexts) may also be
included.
|
|
|
|
|
Resource
requirements
may include:
|
|
|
|
Organisational
requirements
may include:
|
|
-
access
and equity
principles
and
practices
-
business
and
performance
plans
-
defined
resource
parameters
-
ethical
standards
-
goals,
objectives,
plans,
systems and
processes
-
legal and
organisational
policies,
guidelines
and
requirements
-
management
and
accountability
channels
-
manufacturers'
and
operational
specifications
-
OHS
policies,
procedures
and programs
-
quality
and
continuous
improvement
processes
and
standards
-
quality
assurance
and/or
procedures
manuals
-
reporting
requirements
-
security
and
confidentiality
requirements
|
|
Business
equipment and
technology
may include:
|
|
-
answering
machine
-
binder
-
computer
-
fax
machine
-
photocopier
-
printer
-
shredder
-
telephone
|
|
Appropriate
interpersonal
skills
may include:
|
|
-
clarity
of language
-
consultation
methods,
techniques
and
protocols
-
seeking
feedback
from group
members to
confirm
understanding
-
summarising
and
paraphrasing
-
using
appropriate
body
language
|
|
Feedback
sources may
include:
|
|
|
|
Records
may include:
|
|
|
Evidence guide
The evidence guide
provides advice on
assessment and must be
read in conjunction with
the performance
criteria, required
skills and knowledge,
range statement and the
Assessment Guidelines
for the Training
Package.
|
|
|
|
| Overview
of assessment |
|
|
| Critical
aspects for
assessment and
evidence
required to
demonstrate
competency in
this unit |
|
Evidence of
the following is
essential:
-
monitoring
resource
usage to
determine
resource
needs
-
maintaining
records of
resource
requirements
-
calculating
costs and
expenditures
in relation
to use and
maintenance
of business
resources
-
knowledge
of relevant
legislation.
|
| Context
of and specific
resources for
assessment |
|
Assessment
must ensure:
-
access to
an actual
workplace or
simulated
environment
-
access to
office
equipment
and
resources
-
examples
of records
relating to
business
resources.
|
| Method of
assessment |
|
A range of
assessment
methods should
be used to
assess practical
skills and
knowledge. The
following
examples are
appropriate for
this unit:
-
direct
questioning
combined
with review
of
portfolios
of evidence
and third
party
workplace
reports of
on-the-job
performance
by the
candidate
-
review of
recommendations
on resource
requirements
-
review of
records
concerning
equipment
and resource
purchases
-
analysis
of responses
to case
studies and
scenarios
-
demonstration
of
techniques
-
oral or
written
questioning
to assess
knowledge of
functions of
a range of
business
equipment.
|
| Guidance
information for
assessment |
|
Holistic
assessment with
other units
relevant to the
industry sector,
workplace and
job role is
recommended, for
example:
|
|
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