FAQs


General
Student Portal Troubleshooting
Vocational Placement
Course Prerequisites
Policies and Procedures

General FAQs

How Long Until My Work Gets Assessed?

Inspire Education aims to provide assessment marking results as soon as possible, within a maximum of six (6) weeks of the student submitting their assessment. In the event marking time-frames are extending beyond six (6) weeks (eg due to times of peak demand, holiday periods, unforeseeable circumstances having arisen), any students affected will be advised by email with an estimated timeframe.

Student Guarantee

Inspire Education guarantees that if, for whatever reason, it is unable to complete the agreed training for a student, Inspire Education will make the necessary arrangements for the training to be delivered by another Registered Training Organisation.

Where can I find the Student Handbook?

You can find the student handbook on the student portal or you can access it directly here >> Student Handbook

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Student Portal Troubleshooting

How do I login to the Student Portal?

To get to the student login portal, just follow these two easy steps!

  1. Go to the Inspire homepage, http://www.inspireeducation.net.au/
  2. In the top right hand corner of the home page click the bright orange button labelled “Student Login Area” – enter your login details (username and password)

Alternatively, you can head to http://inspireeducation.edu.au/learning/ and enter your username and password directly.

Help, my login details aren’t working?

Inspire students will be issued a username and password to access the job ready portal. These will take the following format of:

Username: Capital “S” followed by a series of numbers
Password: Birth date (DDMMYY)

LOGIN TIP: Many students forget to use an upper case or capital “S” to login, so ensure you are not signing into job ready with a small “s”! If you are still having login troubles give us a call on 1800 506 509!

How do I use my Student Portal?

After signing into the student portal, head to the ‘My Documents’ tab. Within this area you can find all the resources needed to complete your training course!

• Multimedia: This contains videos and extra resources. To play these you will require the latest Adobe Flash Player which you can grab here.
• Resources: This area contains all the learning guides in PDF format. It is important to read these when starting your training course!
• Assessment Workbooks: You can download and complete workbooks in a number of ways!

  1. Workbooks are available in a downloadable Word document which can be filled in by typing into the grey boxes.
  2. Workbooks are also available in a PDF version for students with computers that are incompatible to word.
  3. Students may complete questions in a separate word document to the workbook.

• Admin Forms: The admin forms contain extension requests for students.
• Uploaded Assessments: This contains all uploaded assessments by the student.
 Other: This contains all ‘other’ documents issued to students including receipts for courses and documents uploaded.

For more information on My Portal, check out our ‘My Portal Run-Down’ by Clicking Here.

How do I upload an assignment?

The easiest way to upload assignments is to:

  1. Access the Student Jobready Portal
  2. Go to ‘My Documents’
  3. Select “Submit an Assignment”
  4. Follow the prompts!

I can’t read my documents?

While all students have differing computer hardware and software, we suggest using the preferred Internet browsers Google Chrome or Mozilla Firefox for better results. It is also a good idea to double check the version of software installed on your computer and update to the latest version if possible (in particular Adobe Acrobat Reader and Adobe Flash Player).

For more troubleshooting, refer to the Student Handbook or give us a call on 1800 506 509.

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Vocational Placement

Who is responsible for finding a vocational placement?

Students are responsible for initiating contact with the vocational placement provider. Inspire’s Vocational Placement Coordinator will then contact the facility to ensure the suitability of the placement and organise the Vocational Placement Agreement.

What type of center can I do my Vocational Placement at?

Early Childhood Education and Care students can complete their vocational placement at any registered Long Day Care or Family Day Care Center, as long as you have access to children of all ages (babies, toddlers and children).

Aged Care students can complete their vocational placement at any registered Aged Care facility.

Home and Community Care students can complete their vocational placement at any registered Home Care facility.

What resources must the vocational placement provider have available?

The resources that need to be provided to the student by the vocational placement provider vary by course, and are outlined below:

Early Childhood Education and Care

Vocational Placement Provider will provide access to the following:

Workplace is an approved and registered Child Care Service which must include:
• A supervisor
• National Quality Framework for Early Childhood Education and Care
• The relevant approved learning framework under the National Quality Framework for Early Childhood Education and Care
• Access to service policies, procedures
• Materials and equipment to facilitate play and leisure.
• Cleaning equipment and materials.
• Access to a diverse range of children and parents:

• gender
• race and culture (including Aboriginal and/or Torres Strait Islander children)
• age
• interests and preferences
• social context and lifestyle
• communication style
• personality
• length of time attending service/child care

• Appropriate opportunities for the following age groups:

For infants:
– Objects to explore by mouth, swinging toys, rattles, toys to encourage sensory exploration, poke, squeeze, push along floor
– Outdoor play

For toddlers:
– Opportunities provided indoors and outdoors to practice new skills of walking, climbing, balancing and pushing and pulling wheeled toys, dancing and toddler cycling

For 3 to 5 years olds:
– Opportunities to develop fine motor skills such as puzzles, peg boards, beads to string, construction  sets, crayons, brushes, scissors
– Opportunities through indoor and outdoor play to practice large muscle and fundamental movement skills such as running, jumping, throwing and catching a ball, dancing and cycling.

• A range of experiences in the childcare centre including:

• Formally organised activities
• A time and place for unplanned interaction
• Meetings
• Travelling
• Walks
• Setting up environment/venue

Aged Care

Vocational Placement Provider will provide access to the following:

Workplace is an approved and registered Aged Care Facility which must include:
• Induction including fire evacuation drill, use of a fire extinguisher, emergency procedures, manual handling, infection control and the oragnisation’s policies and procedures.
• Equipment including patient hoists, standing lifter, wheelchair, slide sheets and other client assistive devices and mobility aids, and PPE.
• Job descriptions and care plans.
• Information about accreditation standards.
• Access to health management plans, personal healthcare checklists and personal healthcare diaries.

Home and Community Care

Vocational Placement Provider will provide access to the following:

Workplace is a Home and Community Care Service which must include:
• Equipment including patient hoists, standing lifter, wheelchair, slide sheets and other client assistive devices and mobility aids, and PPE.
• Job descriptions and care plans.
• Information about accreditation standards.
• Access to health management plans, personal healthcare checklists and personal healthcare diaries.

Disability Care

Vocational Placement Provider will provide access to the following:

Workplace is a Disability Support Service which must include:
• Policies and procedures and information manuals in the workplace covering WHS, etc.
• WHS, evacuation, fire safety and security procedures.
• Equipment including patient hoists, standing lifter, wheelchair, slide sheets and other client assistive devices and mobility aids, and PPE.
• Job descriptions and client support plans, neuropsychological reports and behaviour support plans.
• Information about accreditation standards.
• Access to health management plans, personal healthcare checklists and personal healthcare diaries.

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Course Prerequisites

 

What Prerequisite Units do I need for my Diploma of Work Health and Safety?

Before beginning your Diploma of Work Health and Safety course you must be competent in the core units from the Certificate IV in Work Health and Safety (BSB41415):

  • • BSBWHS402 – Assist with compliance and WHS laws
  • • BSBWHS403 – Contribute to implementing and maintaining WHS consultation and participation processes
  • • BSBWHS404 – Contribute to WHS hazard identification, risk assessment and risk control
  • • BSBWHS405 – Contribute to implementing and maintaining WHS management systems
  • • BSBWHS406 – Assist with responding to incidents

Policies and Procedures

How do I apply for Recognition of Prior Learning?

If you would like to apply for Recognition of Prior Learning, simply tick the RPL box on your Enrolment Form. After enrolment, an RPL Assessor will contact you to discuss your evidence collection. Please also read the information on Recognition of Prior Learning in the Student Handbook.

Can I apply for a refund on my course fees?

All courses include an initial non-refundable administration fee of 25% of the total course fee. Beyond this, you may request a refund by following the terms and conditions of the Refund Policy found in the Student Handbook. Please send an email to admin@inspireeducation.net.au or call 1800 506 509 to request a refund form.

I’m not happy, where can I make a complaint?

We support your rights to lodge a complaint if you feel you have been treated unfairly. All complaints should be committed to in writing at the earliest possible opportunity and sent by email to complaints@inspireeducation.net.au For the full complaints policy please see the Student Handbook.

I wish to appeal an assessment decision?

We support your rights to lodge an appeal against an assessment decision. For a step-by-step guide on the appeals process please see the Student Handbook.

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News

  • New Inspire Education Head Office Opens!

    September 22, 2016

    Inspire Education is moving! On Friday, 23 September 2016, the Inspire Education head office will move to a new and more central location in the Brisbane CBD.  We are excited to announce to all...
  • Latest Individual Support Courses in Aged Care, Disability and Home Care Now Open

    June 2, 2016

    The new aged care, disability, and home care courses are now open for enrolments! Starting this June 2016, all students can now enrol in the new CHC33015 Certificate III in Individual Support online course....
  • New Student Portal Opening Soon!

    May 6, 2016

    Note: If you have any questions or concerns with your course, please contact us at 1800 506 509 so that our Student Support team can speak with you immediately.   We are extremely excited...

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