CHCORG303B- Participate effectively in the work environment
(information sourced from http://training.gov.au)
Descriptor
This unit describes the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives
Employability Skills
This unit contains Employability Skills
Application
The skills described in this unit may be applied across a range of community services workplace contexts
Performance Criteria
| Element |
|
Performance criteria |
| 1. |
Contribute to the effective operation of the workgroup |
|
| 1.1 |
Identify own job responsibilities and their contribution to service delivery |
| 1.2 |
Work within defined job role and responsibilities |
| 1.3 |
Seek assistance and direction and obtain as required |
| 1.4 |
Work in a manner that complements that of others according to policies and rules of workplace practice |
| 1.5 |
Complete activities to standard expected in workplace |
| 1.6 |
Carry out set tasks in a positive and courteous manner |
| 1.7 |
Identify resources needed to carry out own work duties |
| 1.8 |
Deal with shortages of resources according to organisation practices |
| 1.9 |
Keep work area well organised and safe in accordance with relevant standards/policies |
|
| 2. |
Review and develop own work performance |
|
| 2.1 |
Monitor own work according to requirements for job quality and customer service |
| 2.2 |
Plan work activities to achieve individual objectives and organisation expectations |
| 2.3 |
Report to supervisor when work requirements are unable to be met |
| 2.4 |
Clearly communicate to supervisor/appropriate person, need for additional support to improve performance |
| 2.5 |
Report need for training to supervisor, as required |
| 2.6 |
Undertake training as appropriate |
| 2.7 |
Take opportunities for support and supervision as required |
|
| 3. |
Work cooperatively with others |
|
| 3.1 |
Use problem solving when necessary so work is completed according to organisation policies and practices |
| 3.2 |
Demonstrate respect for individual differences of workers in workplace relationships |
| 3.3 |
Demonstrate understanding and application of the value of cultural differences and diversity when working with others |
| 3.4 |
Identify and show respect for different roles and responsibilities |
| 3.5 |
Behave appropriately in the workplace, in a manner likely to promote cooperation |
| 3.6 |
Share information with others in order to complete set activities |
| 3.7 |
Report conflicts in the workplace to supervisor |
|
| 4. |
Contribute to the development of policies, practices and structures of an organisation |
|
| 4.1 |
Report concerns regarding administrative policies, practices and procedures to supervisor |
| 4.2 |
Report concerns regarding job responsibilities to supervisor |
| 4.3 |
Provide information, ideas and suggestions to supervisor when requested |
| 4.4 |
Participate in staff meetings/working groups, if required |
|
Required Skills and Knowledge
Essential knowledge:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role. These include knowledge of:
• Organisation mission, philosophy, organisation structure, policies and procedures
• Legislation relevant to organisation and work carried out, including occupational health and safety (OHS) and privacy/confidentiality
Essential skills:
It is critical that the candidate demonstrate the ability to:
• Carry out work within own role, responsibilities and organisation objectives in an effective manner
• Interact in a cooperative manner with both individuals and work groups
In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role. These include the ability to:
• Demonstrate application of skills in:
- awareness and understanding of effective teams operation
- time management and work planning
- basic negotiation
- effective communication and interpersonal relationship
- safe and effective use of relevant information technology in line with OHS guidelines
Range Statement
| The contexts for working with others include: |
|
- Full time, part time, casual employee of a government or non government organisation
- Working within a voluntary capacity for an organisation
|
| Working with others will be carried out within requirements established by: |
|
- State and commonwealth legislation
- Organisation policy and procedures
- Relevant program standards
|
| Organisation requirements/ constraints may include: |
|
- Time
- Money
- Other resources
|
| Resources may be: |
|
- Pamphlets
- Cleaning equipment
- Office supplies
- Financial assistance for programs
|
| Organisation practices dealing with shortages of resources may include: |
|
- Telling a supervisor
- Ordering more supplies
- Writing submissions or requests for additional resources
|
| Report to supervisors may be: |
|
- Provided in person or by telephone
- Through discussion
- Provided in writing or using workplace forms e.g. Memos, notes
- Email and electronic transfers
|
| Need for additional support may be communicated: |
|
- In writing according to organisation practices
- Conveyed in verbal exchanges
- During meetings
|
| Share information with others may be: |
|
- By note/message/memo
- In person or by phone
- Email and electronic transfers
|
| Organisation policies and practices include those relating to: |
|
- Equal employment opportunity
- OHS
- Workplace harassment
- Grievance resolution
- First aid
- Infection control
- Workplace behaviour
|
Evidence Guide
| Critical aspects for assessment and evidence required to demonstrate this unit of competency: |
|
- The individual being assessed must provide evidence of specified essential knowledge as well as skills
- Assessment must include working with both individuals and work groups in the organisation/ service and under the normal range of workplace conditions
- This may include the use of languages other than English and alternative communication systems
- Assessment is recommended to be conducted on more than one occasion or information for assessment gathered over time
|
| Access and equity considerations: |
|
- All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
- All workers should develop their ability to work in a culturally diverse environment
- In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current
- issues impacting on Aboriginal and Torres Strait Islander people
- Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
|
| Context of and specific resources for assessment: |
|
- This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
- Resource requirements for assessment of this unit include access to:
- an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
|
| Method of assessment: |
|
- Assessment may include observations, questioning and evidence gathered from the workplace environment, especially testimonials from colleagues
|
| Related units: |
|
- This unit should be assessed in conjunction with other compulsory units packaged in a qualification
|
Skip to Content
