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BSBWRK410A- Implement industrial relations procedures

(information sourced from NTIS website http://www.ntis.gov.au/)

Description

This unit describes the performance outcomes, skills and knowledge required to work with industrial relations policies and procedures. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Employability Skills

This unit contains employability skills.

Application Of Unit

This unit addresses the knowledge and skills required to represent the organisation/employer in dealing with industrial relations matters in the workplace.

The unit covers communicating and implementing industrial relations policies and procedures that meet statutory and legislative requirements; assisting in dealing with industrial relations conflicts and issues; and generally working towards a harmonious industrial relations climate within the workplace.

Unit Sector

No sector assigned

Performance criteria

Element			Performance criteria
1.	Communicate and implement organisation’s industrial relations policies and procedures		1.1 Source and disseminate relevant legislation, agreements, policies and procedures to all relevant persons and groups 1.2 Implement agreements, policies and procedures in accordance with site, enterprise and statutory requirements 1.3 Develop strategies to effectively communicate with relevant persons and groups on industrial relations matters 1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups 1.5 Represent the organisation appropriately in discussions with key stakeholders
2.	Assist in minimising industrial relations conflict		2.1 Monitor the implementation of industrial relations policies and procedures 2.2 Process and report to management on potential industrial relations conflicts 2.3 Prepare and forward documentation to management and other relevant parties about potential industrial relations conflicts 2.4 Work in conjunction with managers to contain industrial relations conflicts 2.5 Work with employees to resolve personal grievances and to prevent escalation of industrial relations conflicts
3.	Enhance industrial relations		3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures 3.2 Implement strategies to facilitate feedback on the industrial climate 3.3 Implement strategies to strengthen relationships with relevant persons and groups 3.4 Provide information and feedback to management on industrial relations 3.5 Provide information and advice to relevant persons and groups

Skills and Knowledge

Required skills

• literacy and verbal communication skills to present information in clear and accessible ways to relevant persons
• negotiation and conflict resolution skills to deal with sensitive information and resolve issues.

Required knowledge

• grievance resolution policy and procedures
• industrial relations policies and procedures, such as:
  • enterprise agreements
  • enterprise and workplace bargaining
  • role of employee representatives and employee organisations
• legislation, codes of practice and national standards, for example:
  • equal employment opportunity (EEO), anti-discrimination
  • international industrial relations systems where work undertaken has an international focus or context
  • occupational health and safety (OHS)
  • relevant state/territory and federal industrial relations systems.

Range statement

Relevant legislation, agreements, policies and procedures include:		EEO, diversity, parental leave policies employment contracts enterprise agreements and workplace agreements industrial awards, orders and decisions industrial relations legislation OHS policies and procedures reasonable adjustments for workers with a disability
Persons and groups include:		employee representatives employer representatives union representatives
Site, enterprise and statutory requirements refer to:		award and enterprise agreements, and relevant industrial instruments dispute settlement procedures grievance mechanisms relevant industry codes of practice relevant legislation from all levels of government that affects business operation, especially in regard to OHS and environmental issues, equal opportunity, industrial relations and anti-discrimination reporting channels and procedures
Management may include:		chief executive officer, Board and other senior managers industrial relations/human resources manager line managers

Evidence guide

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit		Evidence of the following is essential: demonstrated experience in working with legislation, awards and agreements to provide written and verbal advice in industrial matters knowledge of relevant legislation, codes of practice and national standards.
Context of and specific resources for assessment		Assessment must ensure: access to a range of workplace documentation relating to current industrial matters.
Method of assessment		A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: analysis of responses to case studies and scenarios assessment of written reports/examples of industrial conflict that has been resolved demonstration of techniques direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate observation of demonstrated techniques in providing advice about industrial matters observation of performance in role plays observation of presentations oral or written questioning to assess knowledge of industrial relations legislations and current issues review of documentation promoting the organisation’s industrial relations procedures review of documentation prepared about potential industrial relations conflicts.
Guidance information for assessment		Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: other units from the Certificate IV in Human Resources.